Technical Service Specialist

Abbott; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading global healthcare company is seeking a Technical Service Specialist to manage London operations. This role involves providing first-line service support, planning preventive maintenance, and engaging directly with customers, particularly laboratory staff. The ideal candidate will possess a relevant bachelor’s degree and technical expertise, with strong communication skills and a commitment to high customer satisfaction. Competitive benefits and opportunities for career growth are included in this position.

Benefits

Competitive salaries

Defined contribution pension scheme

Private healthcare

Life assurance

Flexible benefits scheme

Qualifications

• Bachelor’s degree or higher in relevant fields, preferably Engineering.
• Experience in technical service, or entry through a Graduate Development Programme.
• Strong engagement skills with laboratory staff and stakeholders.
• Recognised technical expert for the assigned product lines.
• Excellent communication for explaining technical concepts.
• Ability to conduct root-cause analysis and resolve issues.

Responsibilities

• Provide first-line service backup to Abbott Ambassadors.
• Plan and deliver scheduled preventive maintenance.
• Support instrument installations and ensure smooth commissioning.
• Contribute to efficiency, performance, and growth.
• Maintain service continuity and customer confidence.

Skills

Technical expertise

Communication skills

Customer engagement

Analytical tools proficiency

Education

Bachelor’s degree or equivalent

Engineering degree (medical, electrical, mechanical)

Tools

Analytical software

Job description

Overview

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

We have an exciting opportunity for a Technical Service Specialist to join the team to manage London.

As a Technical Service Specialist, you will play a key role in supporting Abbott’s diagnostics customers by ensuring fast, reliable and high‑quality technical service across your territory.

You will provide first‑line service backup to Abbott Ambassadors, resolving service interventions requiring less than four hours of labour, helping maintain service continuity and customer confidence.

Your responsibilities will also include planning and delivering scheduled preventive maintenance, supporting instrument installations, and contributing to the overall efficiency, performance and growth of the district.

Success in this role will be measured by your ability to consistently meet service key performance indicators, achieve high customer satisfaction (NPS), and support profitable and sustainable business growth within your territory.

Responsibilities

• Provide first‑line service backup to Abbott Ambassadors and resolve service interventions requiring less than four hours of labour.

• Plan and deliver scheduled preventive maintenance.

• Support instrument installations and ensure smooth commissioning.

• Contribute to the overall efficiency, performance and growth of the district.

• Maintain service continuity and customer confidence through timely technical support.

Qualifications

• Bachelor’s degree or equivalent qualification or experience; an Engineering degree (medical, electrical, mechanical or medical technology) is preferred.

• Proven experience in a similar technical service role, supported by management and customer references, or entry via a Graduate Development Programme.

• Strong ability to engage effectively with customers, particularly laboratory staff and key stakeholders.

• Recognised technical expert for assigned product lines.

• Strong communication skills with the ability to explain technical concepts clearly and confidently.

• Demonstrated capability to identify issues, drive root‑cause analysis and deliver effective resolutions.

• Confident user of analytical tools and software to support troubleshooting, reporting and decision‑making.

What We Offer

At Abbott, you can have a good job that can grow into a great career.

As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

Location and role details

• Location: United Kingdom > Maidenhead : Remote

• JOB FAMILY: Field Services

• DIVISION: CRLB Core Lab

• WORK SHIFT: Standard

• TRAVEL: Yes, 75 % of the Time

• MEDICAL SURVEILLANCE: Not Applicable

• SIGNIFICANT WORK ACTIVITIES: Driving a personal auto or company car or truck, or a powered piece of material handling equipment