Technical Service Manager – Engineering & Repairs

RETAIND Ltd; Bromsgrove; On-site; GBP 40,000 - 45,000; Full time

Job summary

RETAIND Ltd in Bromsgrove, Worcestershire, is seeking a Service Manager to lead its technical service team, coordinate repairs and provide reliable warranty support to customers. This hands-on management role combines team leadership with mechanical and electrical problem-solving and a focus on service quality.

You will oversee the assessment, repair and refurbishment of returned products, maintain records, work with Engineering and Quality teams, and travel to customer sites as needed.

Qualifications

• Experience supervising a technical service, repair or engineering support team.
• Strong understanding of mechanical and electrical systems and fault diagnosis.
• Ability to interpret technical drawings.
• Excellent communication and customer-service skills.
• Proficient IT skills (Word/Excel).
• Willingness to travel to customer sites.
• Experience with SAP or warranty administration is beneficial.

Responsibilities

• Lead and manage the service team and priorities.
• Oversee fault diagnosis, repairs, refurbishment and warranty work.
• Manage returns from booking to repair.
• Provide technical support by phone and email; visit customer sites.
• Coordinate warranty repairs and claims.
• Collaborate with Engineering and Quality to fix recurring faults.
• Maintain service records using SAP and RMA procedures.
• Monitor spare parts and liaise with procurement.
• Review procedures and turnaround times for improvements.

Skills

Team leadership

Mechanical diagnosis

Electrical diagnosis

Customer service

Communication

Tools

SAP

RMA processes

Job description

RETAIND Ltd in Bromsgrove, Worcestershire, is seeking a Service Manager to lead its technical service team, coordinate repairs and provide reliable warranty support to customers. This hands-on management role combines team leadership with mechanical and electrical problem-solving and a focus on service quality.

You will oversee the assessment, repair and refurbishment of returned products, maintain records, work with Engineering and Quality teams, and travel to customer sites as needed.