Service & Warranty Manager - Engineering

RETAIND Ltd; Bromsgrove; On-site; GBP 40,000 - 45,000; Full time

Job summary

RETAIND Ltd in Bromsgrove is seeking a Service & Warranty Manager to lead the service and warranty function across mechanical and electrical systems. You will oversee returns from initial assessment through repair and resolution, working with Engineering and Quality to drive improvements.

The role combines technical diagnosis, team leadership and direct customer support, with SAP/RMA processes, accurate record-keeping and a focus on quality and turnaround times.

Qualifications

• 5+ years in technical service or warranty management within engineering/manufacturing.
• Strong knowledge of mechanical and electrical systems and fault diagnosis.
• Experience leading a technical team and prioritising workloads.
• Ability to read and interpret technical drawings.
• Proficient in SAP, Word and Excel; comfortable with customer communication.
• Organised, results-focused and committed to continuous improvement.
• Willingness to travel to customer sites as needed.

Responsibilities

• Lead the service and warranty team, organise workloads and ensure returns and warranty claims are handled efficiently.
• Oversee fault diagnosis, repairs and refurbishment of returned products (mechanical and electrical).
• Manage booking, tracking and processing of returns using SAP and RMA procedures.
• Provide technical support to customers by phone and email, visiting sites when required.
• Collaborate with Engineering and Quality to investigate recurring faults and implement corrective actions.
• Maintain accurate records of repairs and service activity.
• Monitor spare parts availability and liaise with procurement for replenishment.
• Develop and maintain warranty policies and service procedures.

Skills

Team leadership

SAP

Fault diagnosis

Read drawings

Customer communication

Continuous improvement

Travel willingness

Electrical systems know-how

Mechanical systems know-how

Tools

SAP

Microsoft Word

Microsoft Excel

Job description

Service & Warranty Manager – Engineering / Manufacturing

Bromsgrove, Worcestershire

£40,000 – £45,000 per annum, depending on experience

Permanent position | ASAP start preferred

Are you an experienced Service or Warranty Manager with a strong understanding of mechanical and electrical systems? Can you lead a technical team, resolve product issues and deliver a reliable service to customers?

RETAIND is recruiting for an established engineering and manufacturing business seeking a Service & Warranty Manager to take responsibility for its service, repairs and warranty function.

This varied role combines technical problem-solving, team leadership and direct customer support. You will oversee returned products from initial assessment through to repair and resolution, while working with Engineering and Quality colleagues to address recurring faults and improve product performance.

The role:

• Lead the service and warranty team, organising workloads and ensuring product returns and warranty claims are handled efficiently.
• Oversee mechanical and electrical fault diagnosis, repairs and refurbishment of returned products.
• Manage the booking, tracking and processing of returns using SAP and Return Material Authorisation (RMA) procedures.
• Provide technical support to customers by telephone and email, attending customer sites when required.
• Work closely with Engineering and Quality teams to investigate recurring faults and implement corrective actions.
• Maintain accurate records of repairs, service activity and warranty claims.
• Monitor spare parts availability and liaise with procurement to arrange replenishment.
• Develop and maintain warranty policies and service procedures.
• Analyse service trends and warranty performance, identifying opportunities to improve quality and turnaround times.

About you:

• A strong track record in technical service or warranty management, ideally with five or more years’ relevant experience within engineering or manufacturing.
• Good practical knowledge of mechanical and electrical systems, including fault diagnosis and repair processes.
• Experience leading a technical team and coordinating competing priorities.
• Ability to read and interpret technical drawings.
• Proficiency in SAP, Microsoft Word and Excel.
• Confident communication skills, with the ability to explain technical issues clearly and handle customer concerns professionally.
• An organised, practical approach to problem-solving and a commitment to continuous improvement.
• Willingness to travel to customer sites when necessary.

Soldering skills and experience using fault-finding tools would be advantageous.

This opportunity may suit someone currently working as a Service Manager, Warranty Manager, Technical Service Manager or Aftersales Manager within an engineering or manufacturing environment.

The business is looking to appoint as soon as possible.