Service Centre Manager - Lead Repairs & Customer Service

Berry Recruitment Group; Watford; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Bonus scheme

Pension

Enhanced holiday entitlement

Private healthcare

Job summary

Berry Recruitment Group near Watford is seeking a capable supervisor with a service centre or engineering background to lead a small team delivering exceptional customer service. You will guide daily operations, conduct appraisals and keep the team motivated to meet tight timelines.

You will make decisions on repairs and maintenance services, handle reporting, approve orders and monitor stock levels. Strong verbal and written communication, analytical skills and proficiency with Microsoft Office

Qualifications

• Experience in service/support or engineering environments.
• Proven leadership with team appraisal experience.
• Strong communication and reporting capabilities.
• Ability to manage repairs/maintenance workflows and stock levels.

Responsibilities

• Lead and motivate a team to deliver exceptional service.
• Conduct appraisals and track outcomes.
• Report on operations and approve orders.
• Manage stock levels and oversee maintenance decisions.

Skills

Service centre

Engineering background

Team management

Appraisals

Reporting

Stock control

Communication

Data analysis

Tools

Microsoft Office

Job description

Berry Recruitment Group near Watford is seeking a capable supervisor with a service centre or engineering background to lead a small team delivering exceptional customer service. You will guide daily operations, conduct appraisals and keep the team motivated to meet tight timelines.

You will make decisions on repairs and maintenance services, handle reporting, approve orders and monitor stock levels. Strong verbal and written communication, analytical skills and proficiency with Microsoft Office