Engineering Service & Warranty Leader

RETAIND Ltd; Bromsgrove; On-site; GBP 40,000 - 45,000; Full time

Job summary

RETAIND Ltd in Bromsgrove is seeking a Service & Warranty Manager to lead the service and warranty function across mechanical and electrical systems. You will oversee returns from initial assessment through repair and resolution, working with Engineering and Quality to drive improvements.

The role combines technical diagnosis, team leadership and direct customer support, with SAP/RMA processes, accurate record-keeping and a focus on quality and turnaround times.

Qualifications

• 5+ years in technical service or warranty management within engineering/manufacturing.
• Strong knowledge of mechanical and electrical systems and fault diagnosis.
• Experience leading a technical team and prioritising workloads.
• Ability to read and interpret technical drawings.
• Proficient in SAP, Word and Excel; comfortable with customer communication.
• Organised, results-focused and committed to continuous improvement.
• Willingness to travel to customer sites as needed.

Responsibilities

• Lead the service and warranty team, organise workloads and ensure returns and warranty claims are handled efficiently.
• Oversee fault diagnosis, repairs and refurbishment of returned products (mechanical and electrical).
• Manage booking, tracking and processing of returns using SAP and RMA procedures.
• Provide technical support to customers by phone and email, visiting sites when required.
• Collaborate with Engineering and Quality to investigate recurring faults and implement corrective actions.
• Maintain accurate records of repairs and service activity.
• Monitor spare parts availability and liaise with procurement for replenishment.
• Develop and maintain warranty policies and service procedures.

Skills

Team leadership

SAP

Fault diagnosis

Read drawings

Customer communication

Continuous improvement

Travel willingness

Electrical systems know-how

Mechanical systems know-how

Tools

SAP

Microsoft Word

Microsoft Excel

Job description

RETAIND Ltd in Bromsgrove is seeking a Service & Warranty Manager to lead the service and warranty function across mechanical and electrical systems. You will oversee returns from initial assessment through repair and resolution, working with Engineering and Quality to drive improvements.

The role combines technical diagnosis, team leadership and direct customer support, with SAP/RMA processes, accurate record-keeping and a focus on quality and turnaround times.