Service & Warranty Operations Lead — SAP & Repairs

The Best Connection Group; Redditch; Sur place; GBP 38 000 - 42 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Online payslips

Pension contribution

Ongoing temporary assignment

28 days Paid Annual Leave pro-rata for

Résumé du poste

The Best Connection Group in Redditch is seeking a Service and Warranty Manager to oversee service operations and warranty management, leading technical support, returns and repairs, and ensuring customer satisfaction. The role requires combining technical expertise with operational leadership and strong customer service skills.

Ideal candidates will have 5+ years in technical service or warranty management within manufacturing or engineering, with SAP proficiency, and the ability to read

Qualifications

• 5+ years in technical service or warranty management.
• Ability to read and interpret technical drawings.
• Experience leading teams and cross-functional collaboration.
• Willingness to travel for customer site visits when required.

Responsabilités

• Lead the service and warranty team to manage claims and returned products.
• Oversee mechanical and electrical repair, refurbishment and fault diagnosis of returns.
• Manage booking and tracking of products using SAP and RMA processes.
• Liaise with Quality and Engineering to investigate recurring issues and implement corrective actions.
• Maintain accurate records of service activities and warranty claims.
• Provide technical support to customers via email, phone, and on-site visits.
• Monitor spare parts inventory and coordinate with procurement for replenishment.
• Develop and maintain warranty policies and procedures.
• Prepare reports and analysis on service trends and warranty performance.

Connaissances

Leadership & people management

Technical service expertise

Customer-focused

Communication skills

Problem-solving

Organizational skills

Travel willingness

Outils

SAP

Excel

Microsoft Word

Description du poste

The Best Connection Group in Redditch is seeking a Service and Warranty Manager to oversee service operations and warranty management, leading technical support, returns and repairs, and ensuring customer satisfaction. The role requires combining technical expertise with operational leadership and strong customer service skills.

Ideal candidates will have 5+ years in technical service or warranty management within manufacturing or engineering, with SAP proficiency, and the ability to read