Service and Warranty Manager

The Best Connection Group; Redditch; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Online payslips

Pension contribution

Ongoing temporary assignment

28 days Paid Annual Leave pro-rata for

Job summary

The Best Connection Group in Redditch is seeking a Service and Warranty Manager to oversee service operations and warranty management, leading technical support, returns and repairs, and ensuring customer satisfaction. The role requires combining technical expertise with operational leadership and strong customer service skills.

Ideal candidates will have 5+ years in technical service or warranty management within manufacturing or engineering, with SAP proficiency, and the ability to read

Qualifications

• 5+ years in technical service or warranty management.
• Ability to read and interpret technical drawings.
• Experience leading teams and cross-functional collaboration.
• Willingness to travel for customer site visits when required.

Responsibilities

• Lead the service and warranty team to manage claims and returned products.
• Oversee mechanical and electrical repair, refurbishment and fault diagnosis of returns.
• Manage booking and tracking of products using SAP and RMA processes.
• Liaise with Quality and Engineering to investigate recurring issues and implement corrective actions.
• Maintain accurate records of service activities and warranty claims.
• Provide technical support to customers via email, phone, and on-site visits.
• Monitor spare parts inventory and coordinate with procurement for replenishment.
• Develop and maintain warranty policies and procedures.
• Prepare reports and analysis on service trends and warranty performance.

Skills

Leadership & people management

Technical service expertise

Customer-focused

Communication skills

Problem-solving

Organizational skills

Travel willingness

Tools

SAP

Excel

Microsoft Word

Job description

Our leading client based in Redditch is looking for a Service and Warranty Manager, who would be responsible for overseeing all aspects of service operations and warranty management. This includes leading technical support efforts, managing product returns and repairs, and ensuring customer satisfaction through timely and effective resolution of issues. The role requires a blend of technical expertise, operational leadership, and customer service excellence.

Key Responsibilities

• Lead the service and warranty team to ensure efficient handling of returned products and warranty claims.
• Oversee mechanical and electrical repair, refurbishment, and fault diagnosis of returned items.
• Manage booking and tracking of products using SAP and RMA processes.
• Liaise with Quality and Engineering teams to investigate recurring issues and implement corrective actions.
• Maintain accurate records of service activities and warranty claims.
• Provide technical support to customers via email, phone, and on-site visits when necessary.
• Monitor spare parts inventory and coordinate with procurement for replenishment.
• Develop and maintain warranty policies and procedures.
• Prepare reports and analysis on service trends and warranty performance.

Skills and Qualifications

• Over 5 years' experience in technical service or warranty management, ideally within manufacturing or engineering.
• Strong understanding of mechanical and electrical systems.
• Proficiency in SAP, Microsoft Word, and Excel.
• Ability to read and interpret technical drawings.
• Excellent communication and interpersonal skills.
• Strong problem-solving and organisational abilities.
• Ability to work under pressure and manage multiple priorities.
• Soldering skills and experience with fault-finding tools are advantageous.
• Customer-focused mindset with a commitment to quality and continuous improvement.
• Experience in leading teams and managing cross-functional collaboration.
• Willingness to travel for customer site visits when required

Pay Rates

• 38k to 42k Depending on experience

Other benefits of working for The Best Connection Group Ltd include:

• Weekly pay
• Online payslips
• Pension contribution
• Ongoing temporary assignment
• 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)