Service & Warranty Leader - Technical Support & Repairs

B-Hepworth; Mappleborough Green; Sur place; GBP 45 000 - 65 000; Plein temps

Résumé du poste

B-Hepworth is seeking a Service and Warranty Manager to oversee all service operations, warranty management, and customer issue resolution. You will lead a technical service team, coordinate repairs and returns, and drive on-site service excellence.

The role requires strong mechanical and electrical knowledge, SAP proficiency, and a track record in customer-focused leadership within an engineering environment. This on-site position is based in Mappleborough Green, UK.

Qualifications

• 5+ years in technical service or warranty management, preferably in manufacturing.
• Strong mechanical and electrical systems understanding.
• Ability to read and interpret technical drawings.
• Excellent communication and interpersonal skills.
• Problem-solving and organisational abilities under pressure.
• Willingness to travel for customer site visits when required.

Responsabilités

• Lead the service and warranty team to ensure efficient handling of returns and warranty claims.
• Oversee mechanical and electrical repair, refurbishment, and fault diagnosis of returned items.
• Manage booking and tracking of products using SAP and RMA processes.
• Liaise with Quality and Engineering teams to investigate recurring issues and implement corrective actions.
• Maintain accurate records of service activities and warranty claims.
• Provide technical support to customers via email, phone, and on-site visits when necessary.
• Monitor spare parts inventory and coordinate with procurement for replenishment.
• Develop and maintain warranty policies and procedures.
• Prepare reports and analysis on service trends and warranty performance.

Connaissances

Warranty management

Technical service

Mech & Elec knowledge

Communication skills

Outils

SAP

MS Word

MS Excel

Description du poste

B-Hepworth is seeking a Service and Warranty Manager to oversee all service operations, warranty management, and customer issue resolution. You will lead a technical service team, coordinate repairs and returns, and drive on-site service excellence.

The role requires strong mechanical and electrical knowledge, SAP proficiency, and a track record in customer-focused leadership within an engineering environment. This on-site position is based in Mappleborough Green, UK.