Technical Service Advisor

MAN Truck & Bus UK; Manchester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Excellent pension scheme

Fantastic company car scheme with a VW

25 days holidays plus bank holidays

Job summary

MAN Truck & Bus UK is seeking a Customer Service Advisor at our Manchester branch to join a busy team. The role involves coordinating with the workshop, supporting the parts department, and handling invoicing for job cards and repairs.

You will be responsible for cash handling, reporting time and budgeting information, and ensuring smooth service delivery in a fast-paced environment. A proactive, flexible attitude and some administrative experience are desirable.

Qualifications

• Experience in a customer service environment.
• Able to stay flexible and proactive under pressure.
• Administrative experience in a service setting is beneficial.

Responsibilities

• Coordinate workload with the workshop and support the parts department.
• Cost the work and raise invoices from job cards/repair orders.
• Handle cash and cheques for completed work and parts. Report hours sold, time and budget info when required.

Skills

Customer service

Administrative experience

Teamwork

Job description

Do you have experience of providing a fast and effective service for a variety of customers?

Are you able to work well under pressure, with a keen eye for detail?

Customer Service Advisor

We are looking for a Customer Service Advisor to join our busy Manchester Branch on a full-time, permanent basis.

In this role:

Along with managing the workload with the workshop, you will also be required to support the parts department with ordering parts and sub-contract work when required. You will be costing the work and raising invoices from job card/repair orders. Which in turn will mean you are responsible for the cash, cheques for any work completed and parts used that will need to be charged back to appropriate accounts. You will be responsible for reporting time, hours sold, statistics and budgetary information as and when required.

To be successful in this role:

We are looking for someone who is flexible, proactive and likes working in a faced past environment. You will work in a fairly small team who are passionate about their role and colleagues. Ideally, you will have some technical knowledge or administrative experience in a customer service environment.

• competitive salary plus bonus scheme.
• excellent pension scheme.
• fantastic company car scheme with a new VW group car every six months.
• 25 days holidays plus bank holidays.