Technical Motor Claims Team Manager

Davies; Leeds; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Reward platform – discounts for over 800 retailers

25 days holiday (rising with service)

Development and training opportunities

Job summary

A leading insurance firm in Leeds is looking for an experienced Team Manager to join their Motor Claims team. The successful candidate will lead a team, manage allocated claims, and ensure compliance with client requirements. The position offers a supportive environment, extensive benefits including 25 days holiday, and opportunities for development and training.

Qualifications

• Experience in a similar role is essential.
• Highly developed knowledge of processes and systems.
• Excellent understanding of client protocols.

Responsibilities

• Manage colleagues and handle allocated claims.
• Ensure compliance with client requirements.
• Motivate and innovate within the team.

Skills

Leadership

Client Management

Analytical Skills

Problem-Solving

Interpersonal Skills

Tools

Microsoft Office

Job description

5 days ago Be among the first 25 applicants

Description

At Davies people are at the heart of all we do. Our values state that we succeed together, and this makes the business a great place to work. You will be valued and supported and receive excellent benefits including but not limited to:

• Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
• Development, training, and professional qualifications

Department: Claims Management

Location: Leeds

Davies are looking to recruit an experienced Team Manager to join our Motor Claims team. Joining Davies as a Team Manager means you will manage colleagues, handle allocated claims and ensure that all claims are handled in accordance with client requirements. Experience in a similar role is essential. You will be responsible for the achievement of the team’s targets and operational measures, delivery of a quality service and client service compliance.

What will your day look like:

• Leading the Team
• Take responsibility for establishing a high performance culture within their team
• Motivate, innovate and build rapport
• Take responsibility for own development, working under limited supervision
• Be flexible in approach, determined and willing to work outside normal office hours where required

Claims handling and team management

• Review and allocate new claims, ensuring strategies are set and initial reserves are appropriate considering the value and complexity of the case (this responsibility may be delegated to suitable handlers under supervision where agreed with the Operations Manager)
• Approve payments within the financial authority levels
• Undertake reviews for files handled within the team to ensure individual team members attain the required quality standards
• Ensure the team creates and maintains accurate claims management system records
• Identify the team’s training needs and recommend appropriate training solutions to meet performance requirements, drawing on the relevant expertise within the firm
• Review files progressing to litigation and record reasons & lessons learned

Service Delivery and Compliance

• Be competent and demonstrate leadership with all relevant IT (Microsoft), Case, BI, and HR systems, contributing to projects including systems and process development
• Drive continuous improvement in claims handling, ensuring adherence to client specific protocols, agreements and delivery of key performance indicators
• Use appropriate systems to monitor staff performance, productivity, sickness and holidays
• Hold regular 1‑2‑1s with staff to maximise performance and acknowledge good performance
• Manage unsatisfactory performance of individuals within the team, liaising with HR where appropriate
• Assist in the completion of performance reviews in a fair, consistent and timely manner
• Assist the Operations Manager in the assessment of the team capacity to ensure alignment with business objectives, strategy and priorities
• Assist in the recruitment of claims handlers and support staff when requested
• Undertake presentations to colleagues at various levels in a manner which is motivational and sets expectations for quality and performance standards
• Ensure the team is kept up to date with internal and external developments, including leading regular team meetings
• Ensure compliance with statutory and regulatory requirements
• Actively support and promote the firm’s values and policies in a professional manner
• Assist in internal and external audit

Client Management

• Assist with the preparation of client, team and sector analysis and statistics
• Assist in bulk client file reviews to support policy year, pre‑renewal or subject matter initiatives
• Have excellent communication skills with an ability to engage with clients and effect & manage change
• Use client knowledge to aid opportunities for the business to extend services or cross‑sell

Knowledge and Abilities

• Highly developed knowledge of processes, systems and procedures
• Sound technical knowledge of Motor claims
• Excellent analytical and problem‑solving skills
• Excellent understanding of client protocols
• Excellent understanding of best practice and contribute to its development
• Ability to respond to changing client requirements
• Excellent communication skills
• Ability to utilise interpersonal skills to influence and negotiate
• Ability to provide balanced feedback at individual level
• Excellent organisational skills
• Able to initiate and maintain business relationships
• Shows commercial awareness in understanding the market and industry
• Demonstrates a passion for the business and the role
• Demonstrates an understanding of business development strategies and a willingness to support

Required Soft Skills

• Team Commitment – Encourages and supports others
• Resilience – Supports others who are experiencing stress
• Passion for Growth and Improvement – Delivers step‑change performance improvement
• Embracing Change – Identifies actions to deliver change

Business Focus

• Client Care – Works to add value for the client
• Decision Making – Identifies options and proposals
• Negotiation, Influence and Persuasion – Creates a calculated impact
• Commercial Insight – Thinks and acts commercially

Leadership

• Developing Others – Develops others’ potential
• Planning & Directing – Develops coordinated plans
• Managing Performance – Takes appropriate action
• Empowering with Accountability – Devolves accountability

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies – learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides high‑street discounts and a financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre – move, munch, money & mind focus
• Discounts with 100’s of UK retailers
• EAP – 24/7 confidential helpline
• 25 days holiday, increasing to 26 days after 5 years and 27 after 10 years
• Flexible working – hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies (e.g., menopause, fostering friendly, fertility, sabbatical, baby loss and miscarriage)
• Flexible benefits include holiday purchase plan and a health cash plan and BUPA dental plan

Seniority level

• Executive

Employment type

• Full‑time

Job function

• Finance and Sales
• Industries – Insurance

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