Senior Claims Handler EL/PL

Davies; Stoke-on-Trent; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discount platform

25 days holiday

Professional qualifications

Davies Innovation Lab

Job summary

Davies in Stoke-on-Trent is seeking an experienced Claims Handler to manage liability claims from cradle to grave for insurers. You will establish cover, record claims, investigate, decide liability, and negotiate settlements.

The role requires strong communication, customer service, and team collaboration. The team focuses on handling claims primarily above the fast-track limit, ensuring compliance with timescales and client SLAs while building strong relationships with external clients.

Qualifications

• Experience handling injury claims in insurance or legal setting.
• Strong communication and customer service skills.
• Ability to work to SLAs and legal/insurer timescales.

Responsibilities

• Establish if cover is in place for the claim.
• Record all claims on the digital claims handling system.
• Investigate liability claims from desk or via loss adjusters.
• Decide liability for claims and negotiate settlements.
• Ensure compliance with legal timescales and client SLAs.
• Build relationships with external clients and stakeholders.
• Demonstrate knowledge of policy wording, insurance market, and reserving philosophies.
• Authorise payments within defined limits.
• Mentor and coach junior colleagues.

Skills

Communication skills

Customer service

Teamwork

Accountability

Adaptability

Planning & organisation

IT skills

Injury claims experience

Insurance knowledge

Legal environment experience

Job description

Description

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)
• Development, training, and professional qualifications

Department: Claims Management

Location: Stoke

Description

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)
• Development, training, and professional qualifications

The team is responsible for handling liability claims on behalf of various insurers. Your role will be to provide a quality claims service on behalf of the insurer and handle claims from the cradle to the grave. To ensure claims are handled on a proactive basis in accordance with the insurers claims handling philosophy. The case load will include primarily claims in excess of the fast track limit of £25000.00

What will your day look like:

• To establish if cover is in place for the claim.
• To record all claims on the digital claims handling system.
• To investigate all liability claims either from the desk or by instructing loss adjusters.
• To make the decision on liability.
• To negotiate settlement of the claim.
• To ensure compliance with all legal timescales and client SLA’s.
• To build relationships with external clients and stakeholders.
• Experience of policy wording and terms and conditions.
• Knowledge of insurance and the insurance market.
• Knowledge of how to value an injury claim.
• Knowledge of reserving philosophies.
• Knowledge of Civil Procedure Rules and the Claims Portal.
• Demonstrate strong technical knowledge across a variety of Casualty claim types (Personal Injury, Construction, Products Liability etc.) and UK jurisdictions
• To authorise payments to defined limits
• Act as a mentor and coach to junior colleagues

Knowledge and Abilities:

• Good communications skills at all levels.
• Excellent customer service.
• The ability to work as part of a team.
• To take responsibility for your own workload.
• Must be able demonstrate adaptability and flexibility.
• Good planning and organisational skills.
• Good IT skills
• This role would suit candidates who have experience in handling any type of injury claims and experience of working in an insurance and or legal environment would be expected.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan