Claims Handler

Davies; Stoke-on-Trent; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension 5% employee / 5% employer

Life assurance x4

Cycle to Work

Wellbeing programme

Employee discounts

Job summary

Davies is seeking a Claims Handler to join our Property team in Stoke-on-Trent. You will be the voice of Davies, providing empathetic service and guiding customers through the claims journey.

Based at our Stoke office with hybrid working after probation, this full-time role places you at the heart of the customer journey, handling claims, liaising with insurers, and ensuring timely, compliant resolutions.

Qualifications

• Thrives in fast-paced environments with accuracy.
• Exhibits strong numeracy and literacy along with IT skills.
• Proactive and enthusiastic with a solution-focused mindset.

Responsibilities

• Liaise with customers, insurers, suppliers, and colleagues nationwide.
• Analyse policies to determine claim coverage and plan processing strategies.
• Keep policyholders informed about claim progress through clear correspondence.
• Set up new claims, appoint contractors, and update systems.
• Issue payments and arrange settlements as needed.
• Ensure compliance with contractual and regulatory requirements.
• Contribute to team success and drive business growth.

Skills

Fast-paced environments

Attention to detail

Proactive attitude

Numeracy & IT literacy

Adaptability

Job description

Claims Handler

Application Deadline: 30 October 2026

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

Reporting To: Team Manager

Description

Location: On site, Stoke-on-Trent, Hybrid working after probation.

Full-Time: 37.5 hours per week

This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients. As a great communicator, you’ll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.

So, if you're interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Stoke office.

What will your day look like:

• Liaising with customers, insurers, suppliers, and colleagues nationwide
• Analysing policies to determine claim coverage and devise efficient claims processing strategies
• Keeping policyholders informed about claim progress through well-crafted correspondence
• Setting up new claims, appoint contractors, and update internal systems
• Issuing payments and arrange settlements as needed
• Ensuring compliance with contractual and regulatory requirements
• Contributing to team success and driving business growth

Knowledge and Abilities:

• Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes.
• Attention to Detail: Excellence lies in the little things.
• Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
• Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills.
• Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan