Motor Claims Handler

Davies; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Career & Purpose

Professional development funding

Pension: 5% employee & 5% employer

Discounts at retailers

Flexible working

Wellbeing support

Job summary

Davies in Glasgow is seeking an experienced Motor Claims Handler to join our Casualty team. You will manage claims from initial intake through settlement, recording on our digital system and liaising with loss adjusters as needed.

We offer comprehensive training, generous holiday, excellent benefits, and clear progression opportunities within a supportive, values-led environment. A sole British National or dual national with British parent is required for the role.

Qualifications

• Experience with policy wording and terms
• Knowledge of insurance market dynamics
• Ability to value an injury claim
• Familiarity with Claims Portal desirable
• Strong communication and customer service skills
• Ability to work in a team and manage own workload
• Adaptable and flexible with good planning

Responsibilities

• Establish if cover is in place for the claim
• Record all claims on the digital claims handling system
• Investigate all liability claims from the desk or by instructing loss adjusters
• Make the decision on liability
• Negotiate settlement of the claim
• Ensure compliance with all legal timescales and client SLAs
• Build relationships with external clients and stakeholders
• Provide referral support to less experienced colleagues

Skills

Policy wording

Insurance market knowledge

Injury claim valuation

Claims Portal knowledge

Liability assessment

Excellent communication

Customer service

Teamwork

Workload management

Adaptability

Planning & organizing

IT skills

Job description

Motor Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Glasgow

Description

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

Exclusive Rewards Platform – Enjoy discounts at over 800 retailers.

• Generous Holiday Allowance – Start with 25 days of holiday, in addition to UK bank holidays, with the potential to increase over time and the flexibility to buy up to 5 additional days per year.
• Professional Growth – Benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications.

Our Opportunity:

Davies are looking to recruit an experienced Motor Claims Handler to join our growing Casualty team. The Claims Handler Role will be part of the team that is responsible for providing a quality, proactive, 360 claims service on behalf of important clients and in accordance with the insurer's claims handling philosophy.

At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

Due to the nature of this position, this role requires candidates to be a sole British National or dual national with one part being British, with no restrictions on working in the UK. Due to the national security requirements of this position, candidates must hold British Citizenship to be eligible to apply.

What will your day look like:

• Establish if cover is in place for the claim
• Record all claims on the digital claims handling system
• Investigate all liability claims either from the desk or by instructing loss adjusters
• Make the decision on liability
• Negotiate settlement of the claim
• Ensure compliance with all legal timescales and client SLAs
• Build relationships with external clients and stakeholders
• Provide referral support to less experienced colleagues

Knowledge and Abilities:

• Experience of policy wording and terms and conditions
• Knowledge of insurance and the insurance market
• Knowledge of how to value an injury claim
• Knowledge of reserving philosophies desirable
• Knowledge of Civil Procedure Rules and the Claims Portal
• Good communications skills at all levels
• Excellent customer service
• The ability to work as part of a team
• Take responsibility for your own workload
• Must be able demonstrate adaptability and flexibility
• Good planning and organisational skills
• Strong IT skills

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan