Technical Lead

Encore EMEA; City Of London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading audio-visual company in London is seeking a Technical Lead to oversee the setup and operation of audio-visual systems for live events. The ideal candidate will have over 4 years of relevant experience, strong customer service skills, and the ability to lead onsite teams effectively. This role involves troubleshooting technical issues and ensuring client satisfaction throughout the event process.

Benefits

Private Healthcare

Employee supported volunteering

Enhanced family leave provisions

Access to state-of-the-art technology

Qualifications

• 4+ years of field experience in audio is required.
• 3-5 years of customer service or hospitality experience preferred.
• Ability to interact professionally with diverse teams.

Responsibilities

• Ensure accurate setup and operation of audio-visual equipment.
• Troubleshoot technical issues quickly during events.
• Maintain positive client relationships through effective communication.

Skills

Customer service skills

Technical troubleshooting

Project management

Team leadership

Job description

Technical Lead

Salary: Around £30,000- £35,000 (depending on experience)

Location: London, UK

Overview

The Technical Specialist is a lead point of contact responsible for the planning, set up and operation of small to large-scale audio-visual systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams, planning department resources and contributing towards department improvements. There may also be occasions where the individual may be required to deputise for the Technical Manager/Group Head. This position reports to the Technical Manager relevant to the department.

Benefits

• Private Healthcare
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Key Job Responsibilities

• Equipment Operation - Drives Results: Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolves problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.
• Ensures equipment is secure from theft and/or damage when in use.

• Customer Service - Deliver World Class Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• See the Bigger Picture - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/venue/client relationship.

• Training/Staff Development - Values People - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.

• Event Supervision - Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.

• Equipment Maintenance - Assists team with proper preparation, security, storage, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

• Local/Regional deputising - See the Bigger Picture – Take ownership of local/regional department running allowing Technical Manager/Group Head to focus more on their day-to-day tasks.
• Drives Results – Assist with training and coaching enabling junior members of staff to perform their duties to the best of their ability.
• Take ownership of department related activities and tasks from a local/regional level if different to Technical Manager/Group Head

Job Qualifications

• 4+ years of field experience in speciality (Audio) is required.
• 3-5 years of customer service or hospitality experience is preferred.
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• Experience with project management of multiple tasks/initiatives.
• Strong customer, client and co-worker interface experience and abilities.

Competencies

• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Develops Talent
• Tech Savvy
• Manages Complexity
• Ensures Accountability
• Instils Trust