Product Support Specialist

Astec Europe; Omagh; Hybrid; GBP 30,000 - 48,000; Full time

Job summary

Astec Industries Europe Limited, Omagh, seeks a Product Support Specialist to balance office-based technical support with field service duties. You will assist the technical support team, support the spare parts group, and travel to dealer or customer sites as required.

You will diagnose complex issues, contribute to training material, and publish technical bulletins while collaborating with multiple departments to ensure maximum uptime and customer satisfaction.

Qualifications

• High school qualification with GCSEs including Math and English; college degree is a plus.
• 0-2 years’ experience working with mobile machinery (quarry, mining, agriculture, forestry, construction machinery).
• Knowledge of electrical and electronic circuits.
• Knowledge of circuitry, pneumatic, hydraulic, and applicable power transmission equipment.
• Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
• Willingness and ability to occasionally travel domestically and internationally.
• Excellent communication skills, both oral and written.
• Proficient in Microsoft packages.
• Capable to manage conflict and resolve issues most positively for all parties concerned.

Responsibilities

• Provide technical support of certain Astec equipment as part of the 24/7 Astec Technical Assistance Center (ATAC).
• Support Quality Improvement Teams efforts to rapidly identify manufacturing, assembly, and design related issues.
• Diagnose and resolve complex technical issues remotely leveraging reference materials, software applications, and tools to promote maximum uptime for the customer.
• Support Spare Parts team with product and parts queries.
• Occasional travel to dealer or customer location for skills development, diagnostics, and dealer assistance.
• Work cross-departmentally to develop and publish bulletins / technical articles to address common issues with diagnostics, repair, and maintenance.
• Maintains positive and professional attitude with customers, co-workers.
• Clearly documents technical details in case management system.

Skills

Excellent communication skills

Electrical and electronics knowledge

Reading blueprints

Willingness to travel domestically and

Conflict resolution

Education

High school GCSEs including Math and English

College degree is a plus

Tools

Microsoft Office

Job description

Job Description

Location: Astec Industries Europe Limited, 3 Bankmore Way East

BUILT TO CONNECT

Astec is a global, manufacturing company of infrastructure development equipment. Our products range from asphalt and concrete plants, aggregate crushers and handlers, industrial heaters and more. Connection is at the heart of everything we do. We design and manufacture products used to build the infrastructure that physically connects the world, but the connections we make with people are what drive us forward. We were founded on innovation and a passion to help our customers succeed. Leveraging innovative solutions and technologies, we serve customers all over the world. We are committed to design and build the most innovative products.

Our Culture and Values

Employees that become part of Astec embody the values below throughout their work.

• Continuous devotion to meeting the needs of our customers
• Honesty and integrity in all aspects of business
• Respect for all individuals
• Preserving entrepreneurial spirit and innovation
• Safety, quality and productivity as means to ensure success

About The Role

ABOUT THE POSITION

The Product Support Specialist will have a balance of office and field service-related activities. Office-based activities will include supporting our technical support team with technical requests, preparing solutions, assisting with the development of product training and supporting our spare parts team with product-related queries. Field Service activities will include set up, commissioning, training and problem solving around our products. Training and mentoring will be provided for this role.

Deliverables & Responsibilities

• Provide technical support of certain Astec equipment as part of the 24/7 Astec Technical Assistance Center (ATAC)
• Support Quality Improvement Teams efforts to rapidly identify manufacturing, assembly, and design related issues.
• Diagnose and resolve complex technical issues remotely leveraging reference materials, software applications, and tools to promote maximum uptime for the customer.
• Support Spare Parts team with product and parts queries.
• Occasional travel to dealer or customer location for skills development, diagnostics, and dealer assistance
• Work cross-departmentally to develop and publish bulletins / technical articles to address common issues with diagnostics, repair, and maintenance.
• Maintains positive and professional attitude with customers, co-workers.
• Clearly documents technical details in case management system.

Travel Requirements

Approx. 25% of travel, depending on business needs

Manufacturing Environment

Shop manufacturing environment exposures include exposure to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and exposure to the risk of electric shock. The employee may occasionally be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm and/or very chilly temperatures. The noise level in the shop can be very loud at times consistent with an industrial assembly facility and may require hearing protection. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER

As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order

About The Company

The Telestack Story

Servicing the quarrying and aggregate, mining, port, and terminal sectors, Telestack design and manufacture their equipment from their headquarters in Omagh. Based across 2 nearby sites, Telestack have grown extensively in numbers and employ people across a range of disciplines from engineering (design, mechanical, electrical), manufacturing, fabrication, quality, supply chain, project management, aftermarket and product support, sales, marketing, finance, HR, IT and many more. In addition, their turnover has increased substantially in that short period, and they are now one of the key private employers in the locality. Utilising industry-leading software and technologies, Telestack have a track record of firsts. Their engineering team have developed concepts that have changed the nature of the sectors in which they operate. Guided by industry best practice, Telestack boast all the benefits of a large corporate company whilst maintaining the culture and ethos of a local family operation! The Telestack solutions are world-renowned, and the brand is known, respected and sought-after, by large blue-chip companies globally.

Company Culture

Astec Omagh

Telestack was purchased in 2014 by Astec Industries – the >$1bn NASDAQ listed company who are one of America's leading manufacturers of equipment that build’s much of the world’s infrastructure. Astec boast world celebrated brands such as Peterson grinders, Kolberg-Pioneer, Johnson Crushers and Osborn mining products, combining their centuries of experience under the trusted Astec brand.

Astec is a market-leading brand supplying equipment to several industries that include the asphalt, concrete, recycling, aggregate, road building, and mining sectors. They have a strategic global focus and over the last number of years, they have invested millions in their Omagh based European facility. These investments are the foundation upon which the next phase of growth will be built upon and the team in Omagh are seeking the very best talent to join them in their journey!

Ready to grow your career with a company that values innovation, ambition, and personal growth?

Required Criteria

• High school qualification (minimum level GCSE’s including Math’s & English or equivalent) is required; college degree is a plus.
• 0-2 years’ experience working with mobile machinery (i.e. quarry, mining, agriculture, forestry, construction machinery).
• Knowledge of electrical and electronic circuits.
• Knowledge of circuitry, pneumatic, hydraulic, and applicable power transmission equipment
• Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
• Willingness and ability to occasionally travel domestically and internationally
• Excellent communication skills, both oral and written
• Proficient in Microsoft packages.
• Capable to manage conflict and resolve issues most positively for all parties concerned.

Closing Date

Friday 20th November, 2026

Contract Type

fulltime

Salary

Based on Experience