Product Support Engineer

GTS Group Ltd; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

GTS Group Ltd in the United Kingdom is seeking a hands-on Product Support professional who bridges customers, field engineers and the design team to diagnose issues and guide next steps.

You will act as a technical liaison worldwide, investigate in-service defects, specify test equipment with the Design Office, and produce formal technical communications. Occasional travel within the UK and overseas is expected; office-based role reporting to the Product Support Manager.

Qualifications

• HNC/HND (or above) in mechanical or aerospace engineering, or extensive hands-on experience supporting aerospace or defence equipment in service.
• Solid grasp of product support practice: in‑service failures, defect investigation, corrective action.
• Clear, confident written English for customer-facing documents.
• Strong problem-solving and data analysis skills.
• Good Excel and MS Office skills; SharePoint experience is useful.
• Understanding of QA and manufacturing processes is a plus.

Responsibilities

• Acting as technical liaison for customers worldwide, handling enquiries and keeping them updated through to resolution
• Supporting Field Service Engineers with technical advice and investigation support
• Investigating in-service defects, documenting findings, identifying root cause and overseeing corrective actions
• Working with the Design Office to specify ground support equipment, test equipment and tooling used for maintenance and operational checks
• Writing formal technical communications, including service information and technical information letters
• Occasional travel within the UK and overseas to support customers

Skills

Problem-solving

Data analysis

Written English

Excel

Education

HNC/HND in mechanical or aerospace engineering

Tools

MS Office

SharePoint

Job description

Few engineering jobs have a direct line between your work and an aircrew member walking away from a bad day. This one does.

You’ll be the person customers and field engineers call when something needs answering properly: what failed, why, and what happens next.

What you’ll be doing

• Acting as technical liaison for customers worldwide, handling enquiries and keeping them updated through to resolution


• Supporting Field Service Engineers with technical advice and investigation support


• Investigating in-service defects, documenting findings, identifying root cause and overseeing corrective actions


• Working with the Design Office to specify ground support equipment, test equipment and tooling used for maintenance and operational checks


• Writing formal technical communications, including service information and technical information letters


• Occasional travel within the UK and overseas to support customers

What you’ll bring

• HNC/HND (or above) in mechanical or aerospace engineering, or extensive hands‑on experience supporting aerospace or defence equipment in service


• A solid grasp of product support practice: in‑service failures, defect investigation, corrective action


• Clear, confident written English. You’ll be producing documents customers act on


• Strong problem-solving and data analysis skills


• Good Excel and MS Office skills; SharePoint experience is useful


• Understanding of QA and manufacturing processes is a plus

Good to know

• No security clearance required


• The role involves work subject to explosives regulations, so relevant compliance checks apply


• Office‑based role, reporting to the Product Support Manager