Global Field Service Leader - Equipment & Training

Astec Industries Europe Limited; Omagh; On-site; GBP 55,000 - 75,000; Full time

Job summary

Astec Industries Europe Limited is seeking a Field Service Manager based in Omagh, Northern Ireland. You will lead the Field Service Engineers and Technicians, ensuring efficient operation of Astec and Telestack equipment and safe, effective service delivery.

You will plan field service work, coordinate travel, and uphold safety, quality, and customer service standards while reporting on performance and improvements across the service team.

Qualifications

• 3rd Level / degree educated in management or a relevant field.
• Minimum of five (5) years of parts or service experience.
• Minimum of three (3) years of team management experience, including remote individuals and groups.

Responsibilities

• Oversee field service engineers/technicians and ensure equipment operates efficiently.
• Schedule field service jobs and travel plans.
• Ensure safety and risk assessments are in place.
• Maintain high customer satisfaction through clear communication.
• Capture costs and timelines for installations.
• Collaborate cross-functionally with other departments.

Skills

Team management

Leadership

Customer focus

Problem solving

Communication

Interpersonal skills

Reading drawings

MS Office

Education

Degree in management

Job description

Astec Industries Europe Limited is seeking a Field Service Manager based in Omagh, Northern Ireland. You will lead the Field Service Engineers and Technicians, ensuring efficient operation of Astec and Telestack equipment and safe, effective service delivery.

You will plan field service work, coordinate travel, and uphold safety, quality, and customer service standards while reporting on performance and improvements across the service team.