Technical Support Specialist - Automotive

Groupe SEGULA Technologies SA; Coventry; On-site; GBP 28,000 - 36,000; Full time

Job summary

Groupe SEGULA Technologies SA is seeking Technical Support Specialists to join our Technical Assistance team in Coventry. You will be at the heart of vehicle problem resolution, helping repairers and service partners diagnose and resolve incidents quickly, accurately, and cost-effectively.

As the first line of expert technical support, you will ensure issues are resolved with minimal cost and within service lead times, maintaining high technical and customer service standards while handling

Responsibilities

• Act as part of the Technical Assistance process, supporting repairers with vehicle technical incidents
• Accurately understand, analyse, and identify vehicle problems
• Verify that repairers have applied all recommended diagnostic and repair steps
• Advise corrective actions and provide technical solutions where known
• Ensure full case traceability using PAMIR
• Respect and monitor technical assistance SLAs and lead times
• Manage an average workload of 10 tickets per day, ensuring timely resolution
• Communicate clearly and professionally with all stakeholders

Job description

We are looking for Technical Support Specialists to join our Technical Assistance team. This role is at the heart of vehicle problem resolution, supporting repairers and service partners to diagnose and resolve technical incidents quickly, accurately, and cost-effectively.

You will be the first line of expert technical support, ensuring that customer vehicle issues are resolved at the lowest possible cost and within agreed service lead times, while maintaining exceptional technical and customer service standards.

Key Responsibilities

• Act as part of the Technical Assistance process, supporting repairers with vehicle technical incidents
• Accurately understand, analyse, and identify vehicle problems
• Verify that repairers have applied all recommended diagnostic and repair steps
• Advise corrective actions and provide technical solutions where known
• Ensure full case traceability using PAMIR
• Respect and monitor technical assistance SLAs and lead times
• Manage an average workload of 10 tickets per day, ensuring timely resolution
• Communicate clearly and professionally with all stakeholders