Global Product Support & Field Service Specialist

Astec Industries Europe Limited; Omagh; On-site; GBP 32,000 - 48,000; Full time

Job summary

Astec Industries Europe Limited is seeking a Product Support Specialist to balance office and field service activities. You will assist the technical support team, develop product training, and support the spare parts team with product queries. Field work includes setup, commissioning, and on-site problem solving.

Travel is anticipated at ~25%, with training provided to develop skills. You will document technical details and work cross‑departmentally to publish bulletins addressing common issues.

Qualifications

• High school qualification including Maths & English required.
• 0–2 years’ experience with mobile machinery.
• Knowledge of electrical and electronic circuits.
• Ability to read mechanical, electrical, and electronics blueprints.
• Willingness to travel domestically and internationally.

Responsibilities

• Provide technical support via the 24/7 ATAC center.
• Diagnose and resolve complex technical issues remotely.
• Support spare parts queries and product training.
• Occasional travel to dealer or customer sites for diagnostics.
• Publish technical bulletins and articles with cross‑functional teams.
• Document technical details in the case management system.

Skills

Excellent communication

Blueprint reading

Problem solving

Travel willingness

Microsoft Office

Education

High school diploma (GCSE Maths & English)

College degree (plus)

Job description

Astec Industries Europe Limited is seeking a Product Support Specialist to balance office and field service activities. You will assist the technical support team, develop product training, and support the spare parts team with product queries. Field work includes setup, commissioning, and on-site problem solving.

Travel is anticipated at ~25%, with training provided to develop skills. You will document technical details and work cross‑departmentally to publish bulletins addressing common issues.