Field Service Manager

Astec Industries Europe Limited; Omagh; On-site; GBP 55,000 - 75,000; Full time

Job summary

Astec Industries Europe Limited is seeking a Field Service Manager based in Omagh, Northern Ireland. You will lead the Field Service Engineers and Technicians, ensuring efficient operation of Astec and Telestack equipment and safe, effective service delivery.

You will plan field service work, coordinate travel, and uphold safety, quality, and customer service standards while reporting on performance and improvements across the service team.

Qualifications

• 3rd Level / degree educated in management or a relevant field.
• Minimum of five (5) years of parts or service experience.
• Minimum of three (3) years of team management experience, including remote individuals and groups.

Responsibilities

• Oversee field service engineers/technicians and ensure equipment operates efficiently.
• Schedule field service jobs and travel plans.
• Ensure safety and risk assessments are in place.
• Maintain high customer satisfaction through clear communication.
• Capture costs and timelines for installations.
• Collaborate cross-functionally with other departments.

Skills

Team management

Leadership

Customer focus

Problem solving

Communication

Interpersonal skills

Reading drawings

MS Office

Education

Degree in management

Job description

Field Service Manager

BUILT TO CONNECT

At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in skills training and provide opportunities for career development to help you grow along with the business. We offer programs that support physical safety, as well as benefits and resources to enhance total health and wellbeing, so you can be your best at work and at home.

Our equipment is used to build the roads and infrastructure that connects us to each other and to the goods and services we use. We are an industry leader known for delivering innovative solutions that create value for our customers. As our industry evolves, we are using new technology and data like never before.

We’re looking for creative problem solvers to build the future with us. Connect with us today and build your career at Astec.

Our Culture and Values

Employees that become part of Astec embody the values below throughout their work.

• Continuous devotion to meeting the needs of our customers
• Honesty and integrity in all aspects of business
• Respect for all individuals
• Preserving entrepreneurial spirit and innovation
• Safety, quality and productivity as means to ensure success

Travel Requirements: 50% of travel, regional, international

NOTE: This position responsible for certain internal control responsibilities. These internal control responsibilities are verbally communicated to the incumbent and periodic feedback is provided as it relates to the performance of these internal control responsibilities.

WORK ENVIRONMENT

Office

While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER

As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.

About the role

ABOUT THE POSITION

The Field Service Manager is responsible for providing superior service to both internal and external customers of Astec. The Manager oversees the Field Service Engineers/Technicians, ensuring that all Astec equipment operates efficiently, installations are correct, and equipment is used effectively.

Deliverables & Responsibilities

• Manage field service duties including installations, training, refurbishments etc. of Astec and Telestack equipment and ensure that employees understand their duties or delegated tasks.
• Scheduling of our field service jobs and make the necessary travel plans.
• Support our core values including our safety culture, ensuring risk assessments and method statements are in place for all activities.
• Ensure the highest level of customer experience and satisfaction through effective communication both prior and post service work.
• Capture and report costs and timeframes for project installations.
• Keep field personnel well-informed of company policies, procedures, and updates.
• Communicate patterns of production quality, setup problems, product failures, and recurring issues to engineering, field service, other product support, and company executives.
• Collaborate as a cross-functional team player with other departments.
• Ensure timely and appropriate responses to all customer inquiries.
• Support the planning and execution of training schools with our customers.
• Support the maintenance and general upkeep of our tools, equipment and vehicles.
• Evaluate the performance of the Service Department against planned objectives and based on reports from customers, the sales department, and competitors.
• Focus on continuous improvement and documentation of processes and procedures.
• Monitor employee productivity and provide constructive feedback and coaching.
• Set performance goals and deadlines in alignment with the company's plans and vision.
• Act as a liaison between Field Service Technicians and other departments to report field failures and/or unusual findings, determining methods to rectify deficiencies.
• Follow company policies, standards, and procedures at all times.
• Occasional travel to customers may be required at times (10-20% approx.)
• Role will be based in Omagh, Northern Ireland.

About the company

Since 1985, Telestack has transformed from a small engineering firm into a global leader in mobile bulk material handling solutions by successfully exploring gaps in the market and offering bespoke engineered solutions to meet the needs of their customers. The respected company have built a leading portfolio of mobile bulk material handling equipment and now offer the widest range of mobile conveyors in the international marketplace. Offering Ship loaders, Ship Unloaders, Hopper Feeders, Truck Unloaders, Bulk Reception Feeders, Stockpiling Conveyors, Link Conveyors and Telescopic Stackers, Telestack have thousands of custom-designed global installations in a range of applications.

Required Criteria

• 3rd Level / degree educated in management or a relevant field of study, or equivalent training and work experience, or a combination of education and experience deemed sufficient by management.
• Minimum of five (5) years of parts or service experience.
• Minimum of three (3) years of team management experience, including remote individuals and groups.
• Mechanically inclined, with skills to address hydraulic, electrical, and diesel engine systems and troubleshoot issues.
• Proactive and courageous attitude towards Safety.
• Excellent attitude towards customer focus.
• Interpersonal skills to lead, supervise, assign work.
• Competency to read and understand technical drawings & schematics.
• Strong problem-solving and team-building capabilities.
• Creative mind to find ways to improve our workflows methods, processes
• Flexible attitude to accommodate variable time schedules and workloads.
• Proficiency in Microsoft Office Suite.
• Excellent English verbal and written communication skills.
• Available and dedicated to travel occasionally.
• Hold a valid clean driver’s license and passport.

Desired Criteria

• NEBOSH or similar qualification.
• Previous industry experiences with Bulk Materials Handling, Material Processing or Crushing and Screening industry.