Technical Escalation and Operations Coordinator

Appello Careline Limited.; New Milton; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading company in the care sector is seeking a Technical Escalation and Operations Coordinator for a 3-month fixed-term contract. The role involves managing project schedules, overseeing operations, and ensuring SLA adherence. Candidates should have experience in project coordination and a basic technical understanding. This position offers hybrid work options and various employee perks.

Benefits

161 hours holiday per annum

Discounts on groceries and shopping

24/7 employee assistance programme

Family and friends’ discounts

Pension Scheme, up to 4% company match

Free on-site parking

Qualifications

• 2-3 years in a similar role involving project coordination or operations management.
• Familiarity with spreadsheets and reporting is beneficial.

Responsibilities

• Manage team workload by assigning tasks and overseeing daily operations.
• Coordinate technical projects, planning and scheduling in line with priorities.
• Report on team performance and identify trends.

Skills

Project Coordination

Technical Understanding

Excel

Job description

Technical Escalation and Operations Coordinator - 3 months FTC

️Hours: 35 hours per week

Shift pattern: Monday - Friday 09:00-17:00

Salary: up to £30,000 per annum Dependant on experience

Location: Hybrid - New Milton

This role is UK-based, and any hybrid/remote work must also be within the UK.

Start Date: ASAP

Internet speed requirement: 5 Mbps upload and 15 Mbps download

Appello Perks

• 161 hours holiday per annum
• Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more
• 24/7 employee assistance programme via an accessible app
• Family and friends’ discounts on services & products
• Pension Scheme, up to 4% company match
• Free on-site parking

ABOUT YOU

Experience: 2-3 years in a similar role involving project coordination or operations management

Technical Knowledge: Basic technical understanding to communicate effectively with the Technical Team

Project Management: Experience is advantageous but not essential

Excel/Reporting: Familiarity with spreadsheets and reporting is beneficial

THE ROLE

Manage technical team project schedules to meet business priorities. Provide performance reports and analysis to identify trends and support continuous improvement.

Experience in project or operations coordination.

Technical understanding preferred for effective communication with the Technical Team.

Experience in project management is a plus but not mandatory.

Proficiency in spreadsheets and reporting is advantageous.

Main Responsibilities and Activities

• Manage team workload by assigning tasks and overseeing daily operations to meet demands.
• Oversee escalations, ensure prompt resolution, and communicate updates.
• Ensure SLA adherence by monitoring response times and progress.
• Coordinate technical projects, planning and scheduling in line with priorities.
• Report on team performance, identify trends, and support strategic planning.
• Identify process gaps and work on improvements.
• Communicate escalations clearly and timely to stakeholders.

READY TO APPLY

If interested, upload your CV and answer a few questions about yourself.

OTHER INFORMATION

This is an exciting time at the Appello group. Join us during this expansion phase for career growth opportunities.

We are committed to equal opportunities and welcome all applicants regardless of beliefs, race, sex, marital status, age, or disability.

For assistance during recruitment, contact the careers team at 01425 626337.