Telematics Operations Coordinator

Howden Group Holdings; Fareham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Telematics Operations Coordinator to enhance customer communications and ensure data accuracy. This role offers a unique opportunity to be part of a dynamic team focused on operational excellence and continuous improvement. You will engage with customers across various channels, ensuring their needs are met while managing data validation processes. If you're a self-motivated individual with strong analytical skills and a passion for driving change, this position is perfect for you. Join a forward-thinking company that values diversity and encourages personal growth.

Qualifications

• Fast learner capable of working in a fast-paced environment.
• Strong analytical skills and proficient in data entry.

Responsibilities

• Manage inbound and outbound communications with customers.
• Scrutinize data accuracy from telematics devices.

Skills

Analytical Skills

Data Entry Skills

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Communication Skills

Organizational Skills

Tools

Microsoft Outlook

Job description

Who are we?

Howden is a collective – a group of talented and passionate people around the world. We have pushed the boundaries of insurance and are united by a shared passion and no-limits mindset. Our strength lies in our ability to collaborate as a powerful international team of 18,000 employees spanning over 100 countries.

People join Howden for many reasons, but they stay for our culture. It’s what sets us apart and why our employees have been turning down headhunters for years. Whether your priorities are work/life balance, career progression, sustainability, or volunteering, you’ll find like-minded people driving change at Howden.

Role

As a Telematics Operations Coordinator, your role will focus on two key aspects:

1. Inbound and outbound communications: Managing communication with policyholders and customers of HDD across various channels, both internally and externally. You will respond to inbound customer contacts and proactively contact customers in line with business rules.
2. Data Validation: Scrutinising the accuracy of data from telematics devices, analysing and acting on data validation checks generated by our system, diagnosing and resolving device or data issues, and working with internal and external parties to resolve or investigate issues or queries.

Core responsibilities include:

Communication responsibilities:

• Respond to customer inbound communications within SLAs via email, web-chat, social media, and voice.
• Proactively contact customers for device installation/return, driver feedback, or intervention, within SLAs.

Data Validation responsibilities:

• Complete daily system-driven data validation reports within SLAs.
• Identify, investigate, and resolve data validation issues.

General responsibilities:

• Act as a point of contact for daily questions from internal/external teams.
• Contribute to continuous improvement of operational processes.
• Provide testing support for projects as needed.
• Build and maintain broad knowledge of operational processes and telematic devices.

Key performance indicators:

• Complete daily operational tasks within SLA times.
• Build strong relationships with suppliers and HDD customers.
• Demonstrate strong knowledge of data, processes, and products in discussions.
• Apply analytical and critical thinking to resolve issues and implement improvements.

Skills & Experience required:

• A fast learner capable of working in a fast-paced environment and self-motivated.
• Strong analytical and data entry skills.
• Proficient in Microsoft Word, PowerPoint, Outlook, and Excel.
• Flexible, able to manage multiple tasks.
• Experience in organizing and leading meetings, managing actions, and liaising with internal and external parties.

What do we offer in return?

A career you define. We value diversity and seek individuals who share our values:

• Success comes from trying new things bravely.
• We support each other in everyday moments and big challenges.
• We aim to make a positive difference at work and beyond.

Reasonable adjustments

We are committed to providing accommodations to align roles with your needs, including software, IT, office setups, flexible hours, or hybrid working. If you’re interested but unsure if it’s the right fit, apply anyway. If your profile matches the role’s criteria, we will assist with any adjustments needed.

*Note: Not all positions can accommodate changes to working hours or locations. Contact your Recruitment Partner for more information.

Fixed Term Contract (Fixed Term)