Technical Customer Support Specialist (Hybrid)

airproducts; Worcester; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Air Products in Worcester is seeking a Technical Customer Service Coordinator to resolve technical issues across our customer base, before, during and after delivery. You’ll diagnose problems, provide practical solutions, and help ensure safety and customer satisfaction.

You’ll collaborate with internal teams to prevent recurring issues, maintain accurate records, and support a hybrid working model after a thorough training program.

Qualifications

• Experience handling customer queries across channels.
• Strong communication and listening skills.
• Ability to work collaboratively in a team.
• Organised with attention to detail and multi-tasking.

Responsibilities

• Handle inbound customer queries via phone, email, and other channels.
• Diagnose and troubleshoot technical problems with confidence and accuracy.
• Provide updates and resolutions through outbound communication.
• Maintain and update technical records for accurate documentation.
• Liaise with internal teams to resolve complex issues.

Skills

Communication

Listening skills

Teamwork

Organisation

Customer focus

Job description

Air Products in Worcester is seeking a Technical Customer Service Coordinator to resolve technical issues across our customer base, before, during and after delivery. You’ll diagnose problems, provide practical solutions, and help ensure safety and customer satisfaction.

You’ll collaborate with internal teams to prevent recurring issues, maintain accurate records, and support a hybrid working model after a thorough training program.