Customer Solutions Specialist - Hybrid Role in Warwick

Wolseley Group; Warwick; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Bonuses

Healthcare

Cycle to Work

Job summary

Wolseley invites applications for a Customer Solution Coordinator based at the Warwick Support Centre. The role is a full-time, hybrid position, 40 hours per week, with 3 days in the office and up to 2 days from home.

You will manage and expand customer solutions, onboard new clients, and tailor product catalogs to meet customer requirements while collaborating with internal teams to ensure service excellence.

Qualifications

• Confident user of Microsoft Excel with VLOOKUPs.
• Excellent attention to detail and strong organisational skills.
• Ability to build rapport with customers and maintain high service levels.
• Plumbing and heating knowledge is desirable but not essential.

Responsibilities

• Support and drive growth of customer sales and margin through effective management of solutions and projects (e.g. Wolseley Van Stock and Waste).
• Onboard new customers and plan the implementation of Van Stock solutions, coordinating with providers, customers and internal teams.
• Understand customer requirements and create product catalogues for them to use.

Skills

Excel

VLOOKUPS

Attention to detail

Organisational skills

Customer service

Job description

Wolseley invites applications for a Customer Solution Coordinator based at the Warwick Support Centre. The role is a full-time, hybrid position, 40 hours per week, with 3 days in the office and up to 2 days from home.

You will manage and expand customer solutions, onboard new clients, and tailor product catalogs to meet customer requirements while collaborating with internal teams to ensure service excellence.