Hybrid Technical Support Coordinator (Temp to 2027)

One to One personnel Limited; Basildon; On-site; GBP 26,000 - 34,000; Full time

Job summary

One to One personnel Limited in Basildon is seeking a proactive Technical Customer Support Coordinator for a full-time temporary role until March 2027. You will provide administrative support, produce KPI reports, dashboards, and manage data across Technical Support and Parts Distribution.

You will need strong Excel skills, experience with data analysis, and excellent communication for liaising with dealers and internal teams. Hybrid role with on-site Tuesday work.

Qualifications

• Experience in customer service, administration or technical support.
• Strong Microsoft Office skills, particularly Excel.
• Experience using Qlik Sense and/or DMS systems is desirable.
• Excellent written and verbal communication skills.

Responsibilities

• Provide administrative support to Technical Support & Parts Distribution teams.
• Create KPI reports, analyse trends and identify improvement opportunities.
• Develop dashboards and performance reports.
• Manage and analyse data for accuracy and consistency.
• Communicate updates on recalls and quality reports to management.
• Coordinate updates with production teams and dealers.

Skills

Excel

Data analysis

Customer service

MS Office

Tools

Qlik Sense

DMS systems

Job description

One to One personnel Limited in Basildon is seeking a proactive Technical Customer Support Coordinator for a full-time temporary role until March 2027. You will provide administrative support, produce KPI reports, dashboards, and manage data across Technical Support and Parts Distribution.

You will need strong Excel skills, experience with data analysis, and excellent communication for liaising with dealers and internal teams. Hybrid role with on-site Tuesday work.