Hybrid Sales & Customer Support Advisor

ACO Technologies plc; Shefford; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Career progression

Induction program

Home working 2 days per week

Job summary

ACO Technologies plc, based in Shefford, Bedfordshire, is seeking a Customer Support Advisor to join the Water Management Commercial team. You will handle customer enquiries, quote opportunities, and collaborate with external sales colleagues to promote market-leading products.

Hybrid working is offered after induction, with up to 2 days home-working. The ideal candidate has experience in sales or customer service, strong communication, and a proactive, commercial mindset.

Qualifications

• Experience in sales or customer service preferred.
• Excellent communication and relationship-building skills.
• Willingness to learn CRM/ERP systems; training provided.

Responsibilities

• Handle customer enquiries and manage interactions.
• Develop commercial opportunities and deliver quotations.
• Collaborate with external sales colleagues and wider Commercial Operations team.
• Support order conversion and maximise opportunities.
• Deliver an exceptional customer experience throughout the journey.

Skills

Sales experience

Customer service

Communication skills

Negotiation

Problem solving

Teamwork

MS Office

CRM/ERP familiarity

Tools

CRM software

ERP systems

Microsoft Office

Job description

ACO Technologies plc, based in Shefford, Bedfordshire, is seeking a Customer Support Advisor to join the Water Management Commercial team. You will handle customer enquiries, quote opportunities, and collaborate with external sales colleagues to promote market-leading products.

Hybrid working is offered after induction, with up to 2 days home-working. The ideal candidate has experience in sales or customer service, strong communication, and a proactive, commercial mindset.