Technical Customer Support Specialist

team.blue UK; Hemel Hempstead; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading digital services provider in Hemel Hempstead is seeking a Technical Customer Support Specialist who is passionate about technology and customer service. This role involves providing support via email, chat, and phone, using skills in cPanel, WordPress, and Linux. The position can be fully remote for UK residents or based in one of the local offices. The company offers a collaborative atmosphere and values inclusivity, making it a fulfilling workplace for tech enthusiasts.

Benefits

Enhanced holiday scheme

Birthday bonus

Qualifications

• Web hosting skills with cPanel WHM or Plesk.
• A history of working with WordPress.
• Good understanding of a broad spectrum of internet technologies from Domains & DNS to SMTP.
• Experience administrating Linux using CLI.
• Strong troubleshooting skills.

Responsibilities

• Providing support to our customers using email and telephone.
• Handling service monitoring alerts.
• Assisting other teams with technical tasks and service provisioning.

Skills

Web hosting skills with cPanel WHM or Plesk

History of working with WordPress

Good understanding of internet technologies (Domains & DNS, SMTP)

Experience administrating Linux using CLI

Strong troubleshooting skills

Tools

CloudLinux

Windows server and IIS administration

PHP or similar language

Magento administration

Job description

Overview

Company overview : was created in June 2019 by the merger of the regional leading hosting providers Combell Group Register Group and TransIP Group. is the most trusted digital enabler and an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online. is a leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe and UK and has more than 3600 experts to support them. Its goal is to shape technology and to empower businesses with innovative digital services.

Come as you are Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence we value respect openness and trusted collaboration. We do not tolerate intolerance.

Sustainability

At our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact Check it out on our website.

Why choose Internet Services UK Limited

We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with :

• A diverse and inclusive culture
• A relaxed collaborative atmosphere
• Motivational coach-style leadership
• Employee perks including an enhanced holiday scheme and a birthday bonus.

What we do

We make succeeding online as easy as it can be for our customers. We :

• Provide 5-star rated web hosting services
• Keep our products accessible and industry-leading
• Offer a diverse range of products to allow customers to grow
• Are customer-obsessed offering multi-channel exceptional support

Our values

The five characteristics that drive our behaviours and the heart of our business culture;

• We put our customers at the heart of everything we do
• Were stronger together and we trust each other to do the right thing
• We tell it like it is and keep doors and mind open
• We treat each other with respect and regard
• Were always thinking whats next

Job Description

We’re looking for a Technical Customer Support Specialist with a strong and passionate interest in technology and customer service to join our support team under our group brands including Catalyst2 UKDedicated and GURU.

Bringing your cPanel WordPress and Linux skills youll be a valued part of a 5-star rated support experience assisting our wonderful customers.

In the performance of your duties you will be expected to use your best endeavours to always promote and maintain the interests and reputation of the Company.

This role is either completely remote (UK-based) or working from one of our Hemel Hempstead Worcester or Reading offices.

Key responsibilities

• Providing support to our customers using email / tickets live chat and telephone.
• Handling service monitoring alerts.
• Assisting other teams with technical tasks system administration and service provisioning.

Required skills and experience

• Web hosting skills with cPanel WHM or Plesk.
• A history of working with WordPress.
• Good understanding of a broad spectrum of internet technologies from Domains & DNS to SMTP.
• Experience administrating Linux using CLI.
• Strong troubleshooting skills.

Key Competencies :

• Excellent spoken and written English communications.
• Positive attitude with perseverance.
• An inquisitive and positive mindset with strong motivation and ability to problem solve under pressure.
• Resilient & confident with the ability to problem solve.
• Adaptable flexible and quick thinker with attention to detail.

Any skills related to the following would be advantageous :

• CloudLinux
• Windows server and IIS administration
• PHP or similar language
• Magento administration

Working hours :

Please note: our operations are 24x7 and these roles are shift-based working a 4 / 4 shift pattern.

Schedule :

• 12-hour shift
• 4 on 4 off shift

Right to work :

At any stage please be prepared to provide proof of eligibility to work in the UK.

Unfortunately we are unable to support relocation packages or sponsorship visa.

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type :

Full Time

Experience :

years

Vacancy :

1