Technical Customer Support Coordinator

One to One personnel Limited; Basildon; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

One to One personnel Limited in Basildon is seeking a proactive Technical Customer Support Coordinator for a full-time temporary role until March 2027. You will provide administrative support, produce KPI reports, dashboards, and manage data across Technical Support and Parts Distribution.

You will need strong Excel skills, experience with data analysis, and excellent communication for liaising with dealers and internal teams. Hybrid role with on-site Tuesday work.

Qualifications

• Experience in customer service, administration or technical support.
• Strong Microsoft Office skills, particularly Excel.
• Experience using Qlik Sense and/or DMS systems is desirable.
• Excellent written and verbal communication skills.

Responsibilities

• Provide administrative support to Technical Support & Parts Distribution teams.
• Create KPI reports, analyse trends and identify improvement opportunities.
• Develop dashboards and performance reports.
• Manage and analyse data for accuracy and consistency.
• Communicate updates on recalls and quality reports to management.
• Coordinate updates with production teams and dealers.

Skills

Excel

Data analysis

Customer service

MS Office

Tools

Qlik Sense

DMS systems

Job description

Technical Customer Support Coordinator
Basildon | Full Time | Temporary until March 2027 | Hybrid

We are seeking a proactive and organised Technical Customer Support Coordinator to join a busy Customer Service Technical Support Team, providing administrative, reporting and customer service support across Technical Support and Parts Distribution. This is a full time temporary position offering a varied role within a fast-paced and collaborative environment.

Key Responsibilities:

• Provide administrative support to the Technical Support & Parts Distribution Teams.
• Create KPI reports, analyse trends and identify improvement opportunities.
• Develop and maintain dashboards and performance reports.
• Manage and analyse data, ensuring accuracy and consistency.
• Monitor recall campaigns and provide weekly updates to management.
• Follow up on quality reports and coordinate updates with production teams.
• Manage dealer core returns and ensure outstanding payments are processed.
• Manage back-orders, stuck orders and late dispatches.
• Resolve finance invoice queries with dealers and internal teams.
• Prepare, maintain and distribute daily Excel reports.
• Manage delivery and collection queries between dealers and carriers.
• Liaise with Technical Support, Parts, Logistics, Sales and dealer network teams.

Ideal Candidate:

• Previous customer service, administration or technical support experience.
• Strong Microsoft Office skills, particularly Excel.
• Experience using Qlik Sense and/or DMS systems is desirable.
• Experience with data management and analysis.
• Excellent written and verbal communication skills.
• Strong B2B customer service skills.
• Proactive, self-motivated and confident working under pressure.
• Able to work independently and as part of a team.
• Strong attention to detail and organisational skills.
• Basic understanding of the automotive industry.

Job Details:

• Full-time Temporary until March 2027
• Monday–Friday 37.5 hours a week
• Office based with hybrid working (on site on a Tuesday)
• Fast-paced and varied working environment
• Collaborative and supportive team
• Opportunity for continuous learning and development