Autoline Support Analyst

Vertex Agility; Coventry; Hybrid; GBP 30,000 - 40,000; Part time

Job summary

A leading technology solutions provider seeks an experienced Autoline Support Analyst for a part-time, hybrid role based in Coventry. The analyst will support the Autoline Dealer Management System by providing technical assistance, managing user access, and coordinating with third-party suppliers. Ideal candidates will have experience in IT support, strong problem-solving skills, and familiarity with data integrity protocols. This position allows flexible remote working with occasional on-site requirements, aimed at maintaining smooth operations and contributing to system improvements.

Qualifications

• Proven experience in IT support or application support.
• Confidence working with data and maintaining system integrity.
• Hands-on experience supporting the Autoline Dealer Management System.

Responsibilities

• Manage user access and security requests within Autoline.
• Provide second-line technical support and troubleshoot issues.
• Work closely with external suppliers to track system issues.

Skills

IT support experience

Problem-solving skills

Data integrity

Communication skills

Collaboration skills

Education

IT certifications (ITIL, CompTIA, Microsoft)

Job description

Autoline Support Analyst (Part-Time, Hybrid)

Our client is looking for an experienced Autoline Support Analyst to play a key role in supporting and enhancing the Autoline Dealer Management System (DMS) used across the business.

This is a part‑time, hybrid position, offering the flexibility of remote working for most of the week, with occasional on‑site collaboration at Coventry when required.

The Role

As an Autoline Support Analyst, you’ll act as a vital link between IT, business users and third‑party suppliers. You’ll help ensure the smooth day‑to‑day operation of the Autoline system, maintain high data quality and support system users while contributing to wider projects and system improvements.

What You’ll Be Doing

• Managing user access and security requests within Autoline, including new starters, changes and leavers
• Providing second‑line technical support, troubleshooting issues and ensuring timely resolution
• Working closely with external suppliers to escalade and track system issues through to completion
• Maintaining accurate records within internal and supplier ticketing systems
• Carrying out key data maintenance activities to support system accuracy and business operations
• Supporting period‑end processes across financial modules
• Contributing to project work by sharing system expertise, coordinating communications and supporting delivery milestones

What We’re Looking For

• Proven experience in IT support or application support
• Strong problem‑solving skills with excellent attention to detail
• Confidence working with data and maintaining system integrity
• Hands‑on experience supporting the Autoline Dealer Management System
• Background in automotive retail, dealership or related environments
• IT certifications such as ITIL, CompTIA or Microsoft

Skills That Will Help You Succeed

• Clear and confident communication with both technical and non‑technical stakeholders
• Ability to juggle multiple priorities in a fast‑paced environment
• Strong collaboration skills and a customer‑focused mindset
• Familiarity with IT service management tools and ticketing systems

Working Pattern & Location

• Part‑time: 3 days per week (Tuesday to Thursday), contract
• Hybrid: Predominantly remote, with occasional on‑site visits for meetings or collaboration
• Location: Coventry (UK)

Seniority level: Mid‑Senior

Employment type: Part‑time