Vehicle Technician & Customer Service

The Recruitment Duo; Cheswick Green; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Enhanced pension scheme

Automotive discount benefits

Modern office environment

Free parking onsite

Job summary

The Recruitment Duo is seeking a Vehicle Maintenance and Customer Service Executive for an award-winning organisation in Shirley Solihull. This permanent, full-time role offers up to £29,000 depending on experience and a benefits package.

The successful candidate will provide technical support to customers, coordinate with workshops and dealerships, and use vehicle knowledge to improve repairs, SLAs, and costs while delivering a best-in-class service.

Qualifications

• Proven demonstrable work history in a workshop, dealership or garage.
• NVQ Level 2 / City & Guilds in Motor Vehicle Mechanics desirable.
• Technical/ mechanical understanding of all vehicle service, repairs and maintenance.
• Excellent verbal and written communication skills essential.
• Proactive nature and ability to react to urgent situations.

Responsibilities

• Provide technical support to customers and liaise with workshops and dealerships.
• Proactive management of service maintenance and repair events.
• Monitor vehicle telematics to provide proactive maintenance and intervention.
• Daily reviews with Operations team to reduce repair delays.
• Liaise with workshops and dealers to manage costs and vehicle lifecycle costs.

Skills

Workshop experience

Motor vehicle NVQ2

Communication skills

Organisation & planning

Negotiation skills

Team player

1Link knowledge

Time management

Education

NVQ Level 2 / City & Guilds in Motor Vehicle Mechanics

Tools

CRM systems

Microsoft Excel

Job description

Role: Vehicle Technician and Customer Service Executive
Contract: Permanent
Salary: Up to £29,000 dependent on experience
Location: Shirley Solihull B90
Benefits: Free parking, 25 days holiday plus Bank Holidays, enhanced pension scheme and automotive discount benefits

We are working on behalf of an award winning organisation experiencing fantastic organic growth, which ranks in the top 50 companies within their industry sector in the UK. Due to their continued expansion, they are seeking to recruit an experienced Vehicle Maintenance and Customer Service Executive, to join their existing Vehicle Maintenance team reporting to the Operations Manager. For the successful candidate, there will be opportunities for further progression as the business continues to accelerate and grow into new markets.

This role will be focused on providing technical support to customers and a variety of stakeholders. A strong understanding of the motor trade is essential for this position, supported ideally with a NVQ level 2 or equivalent in Motor Vehicle Mechanics. The successful candidate must have the ability to challenge and negotiate in a professional manner. Previous experience in a vehicle workshop or car dealership environment would be preferable.

This is a full-time position office based position working Monday to Friday 9am until 5.30pm with 1 hour lunch. This is a fast paced and dynamic environment whereby you can add value utilising your technical vehicle knowledge to ensure the business operates within SLAs, improves quality of repairs, reduces costs and downtime whilst maintaining a best in class service for customers.

Role and responsibilities

• As a Vehicle Maintenance Customer Service Executive, you will utilise your vehicle knowledge to provide technical support to customers and closely liaise with workshops and dealerships
• Ensuring proactive management of all service maintenance and repair events
• Monitoring vehicle telematics across a broad base of customers to provide proactive maintenance and repair intervention
• Conducting daily reviews with the Operations team to reduce any delay in the repair process
• Liaising with workshops and dealers to closely manage and challenge costs with all vehicle lifecycle activity costs such as MOTs, service, maintenance and repairs
• Ability to track trend types and make the right commercial decisions based on knowledge
• Constant chasing up of vehicles using 1link system and authorising work with set SLA's
• Provide a best in class service by closely handling customer needs in an efficient manner from start to finish with a satisfactory conclusion
• Regularly liaise with a variety of internal colleagues, suppliers and stakeholders in a professional manner by phone and email
• Daily use of internal CRMs and Microsoft packages such as Excel

Skills and experience required

• Proven demonstrable work history in a workshop, dealership or garage
• NVQ Level 2 / City & Guilds equivalent in Motor Vehicle Mechanics desirable
• Must have a technical / mechanical understanding of all aspects of vehicle service, repairs and maintenance for credibility when liaising with stakeholders
• Excellent verbal and written communication skills is essential
• Proactive nature as well as ability to react to urgent situations
• Strong organisational and planning skills
• Ability to build relationships and positively challenge or negotiate
• Team player
• Understanding of 1Link functionality
• Strong time management skills and the ability to prioritise effectively

Benefits

• 25 days holiday plus Bank Holidays
• Enhanced pension scheme
• Automotive benefits relating to MOTs and breakdowns
• Modern office environment
• Free parking available onsite