Technical Customer Support Advisor

Daisy Communications; Bournemouth; On-site; GBP 21,000 - 27,000; Full time

Job summary

Daisy Communications Limited in Bournemouth is seeking a Customer Service Advisor to join the O2 Business Technical Support team. You will provide first-line telephone support, resolve enquiries and faults, and work with the technical teams to ensure customer satisfaction.

The role emphasizes delivering excellent customer service, training, and using remote software to manage customer configurations. Training and ongoing support are provided in a fast-paced environment.

Qualifications

• An excellent and confident telephone manner.
• Customer Service experience.
• Ability to thrive in a fast paced environment.
• Strong organisational skills.
• Previous experience in an inbound call centre is desirable.

Responsibilities

• Provide first line telephone support to customers, resolving enquiries and faults wherever possible at first touch.
• Deliver a high standard of customer service, keeping customers informed and providing clear guidance, training and support throughout their enquiry.
• Use remote software and online portals to create user accounts and make changes to customers’ telephony configurations to meet their requirements.
• Install, update and maintain relevant software and systems, while accurately recording customer interactions and keeping customer records up to date.
• Work closely with the wider technical team, escalating urgent or complex issues when required, while keeping your knowledge of products, services and system updates current.

Skills

Telephone manner

Customer service

Fast-paced environment

Organisational skills

Inbound call centre experience

Job description

Daisy Communications Limited in Bournemouth is seeking a Customer Service Advisor to join the O2 Business Technical Support team. You will provide first-line telephone support, resolve enquiries and faults, and work with the technical teams to ensure customer satisfaction.

The role emphasizes delivering excellent customer service, training, and using remote software to manage customer configurations. Training and ongoing support are provided in a fast-paced environment.