Customer Service Advisor

Daisy Communications; Bournemouth; On-site; GBP 21,000 - 27,000; Full time

Job summary

Daisy Communications Limited in Bournemouth is seeking a Customer Service Advisor to join the O2 Business Technical Support team. You will provide first-line telephone support, resolve enquiries and faults, and work with the technical teams to ensure customer satisfaction.

The role emphasizes delivering excellent customer service, training, and using remote software to manage customer configurations. Training and ongoing support are provided in a fast-paced environment.

Qualifications

• An excellent and confident telephone manner.
• Customer Service experience.
• Ability to thrive in a fast paced environment.
• Strong organisational skills.
• Previous experience in an inbound call centre is desirable.

Responsibilities

• Provide first line telephone support to customers, resolving enquiries and faults wherever possible at first touch.
• Deliver a high standard of customer service, keeping customers informed and providing clear guidance, training and support throughout their enquiry.
• Use remote software and online portals to create user accounts and make changes to customers’ telephony configurations to meet their requirements.
• Install, update and maintain relevant software and systems, while accurately recording customer interactions and keeping customer records up to date.
• Work closely with the wider technical team, escalating urgent or complex issues when required, while keeping your knowledge of products, services and system updates current.

Skills

Telephone manner

Customer service

Fast-paced environment

Organisational skills

Inbound call centre experience

Job description

We’re looking for a Customer Service Advisor to join our friendly and fast-paced Technical Support team at O2 Business. This is a great opportunity for someone who enjoys working with customers, solving problems and thrives in an environment where no two days are the same.

As a Customer Service Advisor, you’ll play an important role in providing first-line telephone support to our customers, helping to maintain their systems and resolving technical faults quickly and professionally. You’ll work closely with our technical teams where required, using your problem-solving skills and excellent customer service to ensure our customers receive the best possible support.

If you’re outgoing, motivated and enjoy working in a team where you’ll receive fantastic training, ongoing support and the tools you need to succeed, we’d love to hear from you.

Job Title: Customer Service Advisor

Location: Bournemouth

Hours of work: Monday to Friday 8:30/9:00 – 17:00-17:30 (37.5 hours)

What You'll Be Doing

As a Customer Service Advisor you will:

• Provide first line telephone support to customers, resolving enquiries and faults wherever possible at first touch.
• Deliver a high standard of customer service, keeping customers informed and providing clear guidance, training and support throughout their enquiry.
• Use remote software and online portals to create user accounts and make changes to customers’ telephony configurations to meet their requirements.
• Install, update and maintain relevant software and systems, while accurately recording customer interactions and keeping customer records up to date.
• Work closely with the wider technical team, escalating urgent or complex issues when required, while keeping your knowledge of products, services and system updates current.

What We’re Looking For

• An excellent and confident telephone manner
• Customer Service experience
• Ability to thrive in a fast paced environment
• Strong organisational skills
• Previous experience in an inbound call centre is desirable

At O2 Business, we’re passionate about developing people who are ready to grow and build rewarding careers. As a Customer Service Advisor, you’ll play a key role in supporting our customers, developing your technical knowledge and building valuable skills within a fast-paced environment,this is your chance to take the next step in your career and make a real impact.

The Company

We’re Daisy, the largest independent telecoms company in the UK.

We employ over 1,500 people spread across 9 locations throughout the UK, and we serve over 175,000 customers.

Our mission is Keep Britain Working, which we do by working with all of the major networks and suppliers, allowing us to provide the best systems at the best rates to meet their needs.

Why work with Daisy?

We’re proud of how frequently we appear in employee rated lists such as Best Companies, which reflects our ongoing commitment to creating a workplace which in which our team learn, develop, and progress.

Across all our offices, you’ll see the Daisy culture in action; inclusive, supportive and encouraging, which helps us work together to Keep Britain Working.

Daisy Communications Limited
Lindred House, 20 Lindred Road, Brierfield, Nelson, Lancashire, BB9 5SR. Registered in England.
Registered Number: 04145329
Daisy Communications Ltd is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 718842