Technical Customer Service Coordinator

Air Products Inc.; Worcester; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Air Products Inc. in Worcester, United Kingdom is looking for a Technical Customer Service Coordinator to resolve technical issues across the customer base, before, during and after delivery.

You’ll diagnose problems, deliver effective solutions and maintain accurate technical records to support safety and customer satisfaction. Joining a hybrid role, you’ll complete a comprehensive training program and then work across early and late shifts, including a weekend rotation every three weeks,

Qualifications

• Can-do attitude and strive to leave every customer with a positive experience.
• Strong communicator with excellent listening skills and a friendly telephone manner.
• Solution-focused individual, capable of resolving issues efficiently and effectively.
• Organised and detail-oriented, able to manage multiple tasks in a team environment.

Responsibilities

• Handle inbound customer queries via phone, email, and other channels.
• Diagnose and troubleshoot technical problems with confidence and accuracy.
• Proactively provide updates and resolutions through outbound communication.
• Maintain and update technical records to ensure accurate documentation.
• Liaise with internal teams to escalate and resolve complex issues.

Skills

Can-do attitude

Strong communicator

Listening skills

Solution-focused

Team player

Organised

Job description

## Technical Customer Service Coordinator應徵: Worcester, United Kingdom: Full time: 今天刊登: JR-2026-21671在安瑞普特,我們重新定義可能性。透過激發員工的熱情並匯聚集體經驗,我們孕育出推動公司前進的創意與創新。當我們齊心協力——在每個人的聲音都能被傾聽、每個人都深知自己歸屬且重要的環境中——我們所創造的解決方案,不僅能將人類送入太空、支援醫院的救命照護,更能推動開創性的全球級生產設施建設。 重新定義可能**Location:** Worcester, Hybrid (Work from Home after training) **Schedule:** 7.5-hour shifts, rotating weekdays and one weekend shift every 3 weeks**About the Role**As a **Technical Customer Service Coordinator**, you’ll be the go-to expert for resolving technical issues across our entire customer base—before, during, and after delivery. You’ll provide hands-on support to diagnose problems and deliver effective solutions, ensuring customer satisfaction and safety. You’ll also collaborate with internal stakeholders to prevent recurring issues and help retain our valued customers.**Key Responsibilities:*** Handle inbound customer queries via phone, email, and other channels* Diagnose and troubleshoot technical problems with confidence and accuracy* Proactively provide updates and resolutions through outbound communication* Maintain and update technical records to ensure accurate documentation* Liaise with internal teams to escalate and resolve complex issues**What we are looking for:*** Can-do attitude and strive to leave every customer with a positive experience* Strong communicator with great listening skills and a friendly telephone manner* Solution-focused individual, caring about resolving issues efficiently and effectively* Someone who enjoy working collaboratively and thrive in a team environment* Organised, detail-oriented, and able to manage multiple tasks**Working Arrangements*** **Hybrid Working**: After completing a comprehensive training package, you’ll transition to a hybrid work model* **Shift Pattern**: Includes a mix of shifts **Early Shift** - 6-2 and 9-5, with one weekend shift (9-5) every 3 weeks and a weekday off in return. **Late Shift** 9–5, 11–7 and 1-9 shifts, with one weekend shift (11–7) every 3 weeks and a weekday off in returnIf you're passionate about helping customers and solving technical challenges, we’d love to hear from you!