Mandarin speaking Operation Specialist

People First Recruitment; Reading; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading recruitment agency is hiring an Operational Specialist in Reading. The role requires fluent Mandarin and English, strong operational support skills, and data analysis experience. You will manage essential business functions, ensuring effective communication and operations within the team. This full-time office-based position offers a competitive salary package based on your experience.

Qualifications

• Fluent in Mandarin and English.
• Strong analytical skills and problem-solving abilities.
• Experience in a similar operational support role preferred.

Responsibilities

• Organize and manage files for efficient access.
• Handle communications and maintain customer data.
• Review claims and manage documentation.

Skills

Mandarin

Operation support experience

Data analysis

Education

Bachelor’s degree

Tools

Microsoft Excel

Job description

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People First Recruitment provided pay range

This range is provided by People First Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

To see more Chinese jobs please click here.

Please follow us on WeChat: teamchinapf AND pfteamchina for our new vacancies.

Ref: 22889

The Skills You'll Need: Mandarin, solid operation support experience and strong data analysis skills.

Your New Salary: c£30k, depending on experience

Office based (Reading)

Perm

Working hours: 9:00am-5:30pm

Start: ASAP

Reporting to: Operations Manager

To be successful in this role our client has said it is essential that candidates:

• speak and read fluent Mandarin and English
• have solid operation support experience
• have strong data analysis skills or relevant experiences
• are okay to commute to Reading daily as this role is fully office based

If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit.

What You'll be Doing:

• Organize, archive, and maintain files for efficient and timely access
• Perform data entry and database management, focusing on accuracy and completeness.
• Handle internal and external communications, ensuring timely information flow.
• Maintain customer insurance data, update receivables, and manage entries on the insurance portal.
• Review customer claims and collect required documentation for managerial evaluation.
• Communicate with the sales team and customers to resolve claim-related issues.
• Process and issue credit notes using the internal system
• Coordinate and organize team tasks, ensuring clear responsibilities and timely completion

The Skills You'll Need to Succeed:

• Fluent in Mandarin and English with strong written and verbal communication skills.
• Ability to work cross-culturally and adapt to diverse work practices.
• Understanding of the business-to-business environment.
• Strong collaboration skills to coordinate with partners and departments.
• Proven ability to manage tight deadlines across multiple projects.
• Proficient in Microsoft Office, especially Excel (familiarity with advanced functions preferred).
• Excellent attention to detail, self-motivation, and problem-solving abilities.
• Ability to work independently and as part of a team.
• Prior experience in a similar role is preferred.
• Strong data analysis skills, capable of formulating reasonable business strategies based on data.
• Strong team collaboration skills, able to effectively coordinate cooperation between different departments.
• Adaptability to change and the ability to respond flexibly to different business demands.
• Bachelor’s degree in any discipline.

Please follow us on Linkedin: https://www.linkedin.com/company/people-first-team-china

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst and Administrative

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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