Hybrid Technical Support & Customer Experience Specialist

Air Products; Worcester; Hybrid; GBP 26,000 - 35,000; Full time

Job summary

Air Products in Worcester is seeking a Customer Experience Professional to resolve technical issues across the customer base, before, during, and after delivery. You will diagnose problems, provide effective solutions, and collaborate with internal stakeholders to prevent recurring issues and improve customer satisfaction.

You will work in a hybrid setup after completing a comprehensive training package, with a shift pattern that includes early and late shifts and periodic weekend coverage.

Qualifications

• Must have a can-do attitude and strive to leave every customer with a positive experience.
• Be a strong communicator with excellent listening skills and a friendly telephone manner.
• Be solution-focused, caring about resolving issues efficiently and effectively.
• Be organised, detail-oriented and able to manage multiple tasks.
• Enjoy working collaboratively and thrive in a team environment.

Responsibilities

• Handle inbound customer queries via phone, email, and other channels.
• Diagnose and troubleshoot technical problems with confidence and accuracy.
• Proactively provide updates and resolutions through outbound communication.
• Maintain and update technical records to ensure accurate documentation.
• Liaise with internal teams to escalate and resolve complex issues.

Skills

Can-do attitude

Strong communicator

Solution-focused

Organised

Team player

Job description

Air Products in Worcester is seeking a Customer Experience Professional to resolve technical issues across the customer base, before, during, and after delivery. You will diagnose problems, provide effective solutions, and collaborate with internal stakeholders to prevent recurring issues and improve customer satisfaction.

You will work in a hybrid setup after completing a comprehensive training package, with a shift pattern that includes early and late shifts and periodic weekend coverage.