Weekend Operations Assistant

Journey Recruitment Ltd; Windsor; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Journey Recruitment Ltd is seeking a Weekend Operations Assistant to support a growing panel of suppliers and handle a high volume of inbound calls from customers, with a focus on delivering outstanding service.

The role is mainly remote with occasional visits to the Windsor, Berkshire office (two to three times a month). Working hours are 37.5 per week, Wed–Sun, 8:00–20:00 with an unpaid lunch break. Salary is £25,500.

Qualifications

• Highly organized and able to work on own initiative.
• Excellent communication skills.
• Ability to problem solve with a common sense approach.
• Attention to detail.
• Open and honest approach at all times.
• Customer focused.

Responsibilities

• Support and provide administrative services to suppliers.
• Manage and resolve a high volume of telephone client calls while delivering excellent service.
• Support the executive assistant in assisting the senior management team.
• Able to work to KPIs.

Skills

Organised

Communication

Problem solving

Attention to detail

Integrity

Customer focus

Job description

Do you have a proven track record in customer service with great call handling experience?

Are you looking to work mainly from home but with occasional visits to the office in Windsor, Berkshire? (two or three times a month) The candidate must live within one hour of Windsor.

This is an excellent role for you if you have an interest in technology and apps as you will be troubleshooting and giving guidance to customers about using the app as well as supporting the clients with general day to day enquiries. They require someone with a friendly, professional phone manner who loves to deliver outstanding customer service. This role involves taking a high volume of inbound calls and the company are paying a salary of £25,500.

Working hours: Wednesday to Sunday. Working hours between 8am and 8pm on a 7.5-hour shift basis (37.5 hours per week, one hour unpaid lunch break) The successful candidate will be required to work bank holidays including over the Christmas period.

Your responsibilities as a Weekend Operations Assistant:

• Supporting and providing administrative services to the growing panel of suppliers
• To manage and resolve a high level of telephone client calls, whilst delivering fantastic customer service
• To support the executive assistant in supporting the senior management team
• Able to work to KPI's

Skills and experience required for the Weekend Operations Assistant role:

• Highly Organised and able to work on own initiative
• Excellent communication skills
• Ability to problem solve with a common sense approach
• Attention to detail
• Open and honest approach at all times
• Customer Focussed

Does this Weekend Operations Assistant (Mainly Remote) seem like the perfect role for you?