Hybrid Technical Support Specialist for Customer Care

Air Products PLC; Worcester; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive training

Job summary

Air Products PLC in Worcester is seeking a Technical Customer Service Coordinator to resolve technical issues across our customer base, providing hands-on support before, during, and after delivery. You will diagnose problems and deliver effective solutions, collaborating with internal teams to prevent recurring issues and ensure customer safety and satisfaction.

Post-training, you’ll transition to a hybrid work model with shifts including Early 6-2 and 9-5, plus Late 9-5, 11-7 and 1-9, with a

Qualifications

• Ability to diagnose and resolve technical issues across customer base.
• Strong communication and listening skills to ensure customer satisfaction.
• Organised, detail oriented and able to manage multiple tasks.

Responsibilities

• Handle inbound customer queries via phone, email, and other channels.
• Diagnose and troubleshoot technical problems with confidence and accuracy.
• Proactively provide updates and resolutions through outbound communication.
• Maintain and update technical records to ensure accurate documentation.
• Liaise with internal teams to escalate and resolve complex issues.

Skills

Technical troubleshooting

Customer service

Communication

Teamwork

Documentation

Tools

CRM software

Ticketing system

Job description

Air Products PLC in Worcester is seeking a Technical Customer Service Coordinator to resolve technical issues across our customer base, providing hands-on support before, during, and after delivery. You will diagnose problems and deliver effective solutions, collaborating with internal teams to prevent recurring issues and ensure customer safety and satisfaction.

Post-training, you’ll transition to a hybrid work model with shifts including Early 6-2 and 9-5, plus Late 9-5, 11-7 and 1-9, with a