Hybrid Technical Support Coordinator

AirProducts; Worcester; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Air Products in Worcester is seeking a Technical Customer Service Coordinator to resolve technical issues for our customer base. You will diagnose problems, provide effective solutions, and maintain records, while collaborating with internal teams to prevent recurring issues.

The role offers hybrid working after training, with a rotating 7.5-hour shift pattern including early, late shifts and a weekend rotation every three weeks.

Qualifications

• Strong communication and listening skills with a friendly telephone manner.
• Ability to diagnose and troubleshoot technical problems accurately.
• Proactive, solution-focused approach to customer issues.
• Comfortable working in a collaborative team and hybrid environment.
• Excellent organization and attention to detail to manage multiple tasks.

Responsibilities

• Handle inbound customer queries via phone, email, and other channels.
• Diagnose and troubleshoot technical problems with confidence and accuracy.
• Proactively provide updates and resolutions through outbound communication.
• Maintain and update technical records to ensure accurate documentation.
• Liaise with internal teams to escalate and resolve complex issues.

Skills

Can-do attitude

Active listening

Strong communication

Team player

Organized

Detail-oriented

Multitasking

Job description

Air Products in Worcester is seeking a Technical Customer Service Coordinator to resolve technical issues for our customer base. You will diagnose problems, provide effective solutions, and maintain records, while collaborating with internal teams to prevent recurring issues.

The role offers hybrid working after training, with a rotating 7.5-hour shift pattern including early, late shifts and a weekend rotation every three weeks.