Technical Customer Service Coordinator

Air Products; Worcester; Hybride; GBP 26 000 - 35 000; Plein temps

Résumé du poste

Air Products in Worcester is seeking a Customer Experience Professional to resolve technical issues across the customer base, before, during, and after delivery. You will diagnose problems, provide effective solutions, and collaborate with internal stakeholders to prevent recurring issues and improve customer satisfaction.

You will work in a hybrid setup after completing a comprehensive training package, with a shift pattern that includes early and late shifts and periodic weekend coverage.

Qualifications

• Must have a can-do attitude and strive to leave every customer with a positive experience.
• Be a strong communicator with excellent listening skills and a friendly telephone manner.
• Be solution-focused, caring about resolving issues efficiently and effectively.
• Be organised, detail-oriented and able to manage multiple tasks.
• Enjoy working collaboratively and thrive in a team environment.

Responsabilités

• Handle inbound customer queries via phone, email, and other channels.
• Diagnose and troubleshoot technical problems with confidence and accuracy.
• Proactively provide updates and resolutions through outbound communication.
• Maintain and update technical records to ensure accurate documentation.
• Liaise with internal teams to escalate and resolve complex issues.

Connaissances

Can-do attitude

Strong communicator

Solution-focused

Organised

Team player

Description du poste

## Customer Experience ProfessionalApplylocations: Worcester, United Kingdomtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR-2026-21671At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities. **Reimagine What’s Possible** **Location:** Worcester, Hybrid (Work from Home after training) **Schedule:** 7.5-hour shifts, rotating weekdays and one weekend shift every 3 weeks**About the Role**As a **Customer Experience Professional**, you’ll be the go-to expert for resolving technical issues across our entire customer base—before, during, and after delivery. You’ll provide hands-on support to diagnose problems and deliver effective solutions, ensuring customer satisfaction and safety. You’ll also collaborate with internal stakeholders to prevent recurring issues and help retain our valued customers.**Key Responsibilities:*** Handle inbound customer queries via phone, email, and other channels* Diagnose and troubleshoot technical problems with confidence and accuracy* Proactively provide updates and resolutions through outbound communication* Maintain and update technical records to ensure accurate documentation* Liaise with internal teams to escalate and resolve complex issues**A Few Things About You*** You bring a **can-do attitude** and strive to leave every customer with a positive experience* You’re a **strong communicator** with great listening skills and a friendly telephone manner* You are **solution-focused**, caring about resolving issues efficiently and effectively* You enjoy **working collaboratively** and thrive in a team environment* You’re **organised**, detail-oriented, and able to manage multiple tasks**Working Arrangements*** **Hybrid Working**: After completing a comprehensive training package, you’ll transition to a hybrid work model* **Shift Pattern**: Includes a mix of shifts **Early Shift** - 6-2 and 9-5, with one weekend shift (9-5) every 3 weeks and a weekday off in return. **Late Shift** 9–5, 11–7 and 1-9 shifts, with one weekend shift (11–7) every 3 weeks and a weekday off in returnIf you're passionate about helping customers and solving technical challenges, we’d love to hear from you!