Technical Customer Service Advisor

Kirkland Associates; East Midlands; Sur place; GBP 27 000 - 33 000; Plein temps

Résumé du poste

Kirkland Associates advertises an Automotive Customer Advisor position based in Derby. The role features a £30,000 basic salary with a bonus, full-time, Monday to Friday, office-based in a busy automotive office.

Ideal candidates will have prior experience in the automotive industry, strong knowledge of car parts, and excellent customer service and communication skills to assist customers and process orders efficiently.

Qualifications

• Experience within the automotive industry is essential.
• Strong technical knowledge of automotive parts.
• Excellent communication and customer service skills.
• Ability to work effectively as part of a team in a fast-paced environment.

Responsabilités

• Answer customer enquiries via telephone and email.
• Provide information and advice on automotive products and services.
• Use technical knowledge of car parts to understand customer requirements and recommend suitable products.
• Process customer orders and prepare invoices.
• Update customer records and maintain accurate information.
• Support customers with queries in a professional and friendly manner.

Connaissances

Customer service

Automotive parts knowledge

Communication skills

Teamwork

Description du poste

We have an exciting opportunity for an Automotive Customer Advisor to join our automotive client based in Derby. This role would be ideal for someone currently working within the automotive industry who is looking to transition into an office-based position, or for someone with strong customer service experience and good technical knowledge of automotive parts who is seeking their next challenge.
Derby
£30,000 Basic Salary + Bonus
Permanent | Full-Time | Monday to Friday
The Role

• Answer customer enquiries via telephone and email.
• Provide information and advice on automotive products and services.
• Use your technical knowledge of car parts to understand customer requirements and recommend suitable products.
• Process customer orders and prepare invoices.
• Update customer records and maintain accurate information.
• Support customers with any queries in a professional and friendly manner.

The Candidate

• Previous experience within the automotive industry is essential.
• Strong technical knowledge of automotive parts and an understanding of how they are used in vehicles.
• Excellent communication and customer service skills.
• A positive, enthusiastic, and proactive approach.
• Ability to work effectively as part of a team in a fast-paced environment.
• Strong attention to detail and high levels of accuracy.
• Good organisational skills.