Parts Advisor

Venatu Consulting Ltd; Rotherham; On-site; GBP 25,000 - 31,000; Part time

Job summary

Venatu Consulting Ltd is seeking a Customer Service Advisor to join our team in Rotherham. The role focuses on providing accurate parts support to workshop technicians and customers, ensuring timely responses and efficient service.

Based in Rotherham, the position offers a £28,000 salary on a temporary-to-permanent contract. You will work Monday to Friday with alternate Saturday half days, supporting fast-paced workshop operations and aiming for high accuracy and customer satisfaction.

Qualifications

• Minimum of 2 years experience as a Parts Advisor in a franchised dealership.
• Proficient with Pinnacle or a similar Dealer Management System
• Strong organisational and administrative skills
• Confident communicator with excellent customer service skills
• Good knowledge of automotive parts and accessories
• Ability to work well under pressure in a fast paced environment

Responsibilities

• Supporting workshop technicians with accurate and timely parts supply
• Handling inbound parts queries from retail and trade customers
• Placing orders and tracking deliveries to ensure efficient parts availability
• Maintaining stock levels and updating inventory records
• Upselling additional accessories and parts when appropriate
• Ensuring all paperwork and records are completed accurately and on time

Job description

Customer Service Advisor

Location: Rotherham

Salary or rate: £28,000

Contract type: Temporary 3 months to Permanent

Hours or shifts: Monday to Friday 8am to 4pm or 9am to 5pm, with every other Saturday working half days

About the role: This Customer Service Parts Advisor role is based in Rotherham and offers a salary of £28,000 on a temporary to permanent contract. Working Monday to Friday with alternate Saturday half days, this position would suit an experienced customer focused professional with a background in automotive parts or dealership environments. The role plays a key part in supporting workshop operations and delivering a high standard of service to both internal technicians and external customers. It is ideal for someone who enjoys a fast paced environment, has strong organisational skills, and takes pride in accuracy and customer satisfaction.

Key responsibilities

• Supporting workshop technicians with accurate and timely parts supply


• Handling inbound parts queries from retail and trade customers


• Placing orders and tracking deliveries to ensure efficient parts availability


• Maintaining stock levels and updating inventory records


• Upselling additional accessories and parts when appropriate


• Ensuring all paperwork and records are completed accurately and on time

Skills and experience required

• Minimum of 2 years experience as a Parts Advisor in a franchised dealership


• Proficient with Pinnacle or a similar Dealer Management System


• Strong organisational and administrative skills


• Confident communicator with excellent customer service skills


• Good knowledge of automotive parts and accessories


• Ability to work well under pressure in a fast paced environment