Technical Customer Service Administrator - PPE & Testing

BTTG®; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

BTTG® in Manchester is seeking a proactive Technical Customer Services Administrator to join our Customer Service Team. You will support administrative tasks, coordinate sample processing, sales orders, quotations and subcontracted testing to deliver a high-quality service for our clients.

Reporting to the PPE Manager, you will manage CRM systems, handle customer communications, arrange couriers, and maintain accurate records to uphold service levels.

Qualifications

• Experience using Microsoft Word and Excel.
• Strong written and verbal English communication.
• Excellent organisation and time management with deadlines.
• High attention to detail when handling samples and sales docs.
• Proactive, self-motivated approach, able to work independently and as part of a team.
• Calm under pressure with high customer service standards.
• Flexible to support colleagues and wider team activities.
• Familiarity with PPE concepts is advantageous.

Responsibilities

• Manage CRM systems and log samples.
• Process emails, update customer records, and track communications.
• Handle telephone enquiries and direct to appropriate teams.
• Arrange couriers and coordinate sample dispatch and receipt.
• Log, photograph, and process lab samples.
• Create and issue sales orders using SAGE.
• Prepare and send quotations to clients.
• Confirm customer payments and provide updates.
• Coordinate subcontracted testing and raise purchase orders.
• Provide professional customer service and respond to enquiries.
• Support colleagues with additional administrative duties.

Skills

Microsoft Word

Microsoft Excel

Written English

Verbal communication

Organisation & time management

Attention to detail

Self-motivation

Teamwork

Customer service mindset

Working under pressure

Tools

CRM systems

SAGE

Job description

BTTG® in Manchester is seeking a proactive Technical Customer Services Administrator to join our Customer Service Team. You will support administrative tasks, coordinate sample processing, sales orders, quotations and subcontracted testing to deliver a high-quality service for our clients.

Reporting to the PPE Manager, you will manage CRM systems, handle customer communications, arrange couriers, and maintain accurate records to uphold service levels.