Technical Customer Services Coordinator

Shirley Technologies Limited; Manchester; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Shirley Technologies Limited in Manchester is seeking a proactive Technical Customer Services Administrator to support the Customer Service Team. You will manage CRM records, process samples, coordinate testing, and prepare quotations to ensure a professional service for clients.

The role requires strong English communication, excellent organisation, and the ability to work under pressure in a busy environment. This is an office-based position in Manchester.

Qualifications

• Experience using Microsoft Word and Excel.
• Strong written English and verbal communication.
• Excellent organisational and time management skills.
• High attention to detail and accuracy.
• Proactive, self-motivated and able to work independently.

Responsibilities

• Manage CRM systems and update customer records.
• Process samples, orders, quotations and subcontracted testing.
• Coordinate couriers and dispatch of samples.
• Create sales orders using SAGE and CRM.
• Prepare and send quotations to clients.
• Confirm customer payments and provide updates.
• Respond to client enquiries professionally.
• Support colleagues and other admin duties.

Skills

Microsoft Word

Microsoft Excel

Written English

Organisational skills

Time management

Attention to detail

Independent worker

Team player

PPE knowledge

Tools

CRM systems

SAGE

Job description

Shirley Technologies Limited in Manchester is seeking a proactive Technical Customer Services Administrator to support the Customer Service Team. You will manage CRM records, process samples, coordinate testing, and prepare quotations to ensure a professional service for clients.

The role requires strong English communication, excellent organisation, and the ability to work under pressure in a busy environment. This is an office-based position in Manchester.