Technical Customer Services Officer

Shirley Technologies Limited; Manchester; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

Shirley Technologies Limited is seeking a Technical Customer Services Officer to join our Customer Service Team. You will provide technical and administrative support, manage customer enquiries and help ensure an excellent level of service while meeting KPIs.

You will handle quotations, process sales orders using SAGE and CRM systems, and support invoicing and contract reviews. A science degree or equivalent technical experience is preferred, along with strong organisational and communication

Qualifications

• Experience in a technical environment or science degree is required.
• Excellent organisational skills, ability to prioritise tasks and manage competing demands.
• Strong attention to detail and accuracy.
• Effective time management and the ability to work under pressure.
• Good written and verbal communication skills.
• Proactive, self-motivated and flexible, with willingness to support colleagues.

Responsibilities

• Manage customer service email inboxes, respond to client enquiries, log requests and upload test results.
• Prepare and issue quotations to clients.
• Provide excellent customer service, ensuring client needs are met professionally and efficiently.
• Carry out technical contract reviews of incoming test submissions.
• Create and process sales orders using SAGE and CRM systems.
• Handle accounts and invoicing queries.
• Organise client visits and coordinate arrangements as required.
• Support the Sample Logging team, including opening parcels and photographing samples.
• Manage workloads effectively to meet deadlines and departmental KPIs.

Skills

Tech environment experience

Science degree

Organizational skills

Attention to detail

Time management

Communication skills

Self-motivated

Team player

Education

Science degree

Tools

SAGE

CRM systems

Microsoft Word

Excel

Job description

We are seeking a Technical Customer Services Officer to join our Customer Service Team, reporting to the PPE Manager. The successful candidate will provide technical and administrative support, manage customer enquiries and help ensure an excellent level of service while meeting departmental KPIs.

Key Responsibilities

• Manage customer service email inboxes, respond to client enquiries, log requests and upload test results.
• Prepare and issue quotations to clients.
• Provide excellent customer service, ensuring client needs are met professionally and efficiently.
• Carry out technical contract reviews of incoming test submissions.
• Create and process sales orders using SAGE and CRM systems.
• Handle accounts and invoicing queries.
• Organise client visits and coordinate arrangements as required.
• Support the Sample Logging team, including opening parcels and photographing samples.
• Manage workloads effectively to meet deadlines and departmental KPIs.

Key Skills and Requirements

• Experience working in a similar technical environment or a relevant science degree (or equivalent).
• Excellent organisational skills, with the ability to prioritise tasks and manage competing demands.
• Strong attention to detail and accuracy.
• Effective time management skills and the ability to work under pressure.
• Good written and verbal communication skills.
• Proactive, self-motivated and flexible, with a willingness to support colleagues across the team.
• Proficiency in Microsoft Word and Excel.
• An interest in textiles would be advantageous.