Technical Customer Services Administrator

Shirley Technologies Limited; Manchester; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Shirley Technologies Limited in Manchester is seeking a proactive Technical Customer Services Administrator to support the Customer Service Team. You will manage CRM records, process samples, coordinate testing, and prepare quotations to ensure a professional service for clients.

The role requires strong English communication, excellent organisation, and the ability to work under pressure in a busy environment. This is an office-based position in Manchester.

Qualifications

• Experience using Microsoft Word and Excel.
• Strong written English and verbal communication.
• Excellent organisational and time management skills.
• High attention to detail and accuracy.
• Proactive, self-motivated and able to work independently.

Responsibilities

• Manage CRM systems and update customer records.
• Process samples, orders, quotations and subcontracted testing.
• Coordinate couriers and dispatch of samples.
• Create sales orders using SAGE and CRM.
• Prepare and send quotations to clients.
• Confirm customer payments and provide updates.
• Respond to client enquiries professionally.
• Support colleagues and other admin duties.

Skills

Microsoft Word

Microsoft Excel

Written English

Organisational skills

Time management

Attention to detail

Independent worker

Team player

PPE knowledge

Tools

CRM systems

SAGE

Job description

Technical Customer Services Administrator

Technical Customer Services Administrator

We are seeking a proactive and organised Technical Customer Services Administrator to join our Customer Service Team in Manchester. Reporting to the PPE Manager, you will provide administrative and customer service support, coordinating sample processing, sales orders, quotations and subcontracted testing to ensure a professional and efficient service for our clients.

Key Responsibilities

• Manage CRM systems, including sample logging, updating customer records and recording communications.
• Monitor customer service email inboxes, download laboratory results and update relevant systems.
• Handle incoming telephone calls, directing enquiries appropriately and passing on messages.
• Arrange couriers and coordinate the dispatch and receipt of samples.
• Log, photograph and process samples received by the laboratory.
• Create and issue sales orders using SAGE and CRM systems.
• Prepare and send quotations to clients, ensuring information is accurate and timely.
• Confirm customer payments and provide relevant updates.
• Coordinate subcontracted testing, including sending work to subcontractors, raising requisitions and issuing purchase orders.
• Provide excellent customer service by responding to client enquiries professionally and ensuring their needs are met.
• Support colleagues and undertake other administrative duties as required.

Skills and Experience Required

• Experience using Microsoft Word and Excel.
• Good written English and strong verbal communication skills.
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• High attention to detail and accuracy when handling samples, customer records and sales documentation.
• A proactive, self‑motivated approach, with the ability to work independently and as part of a team.
• Ability to work effectively under pressure while maintaining high standards of customer service.
• Flexibility and willingness to support colleagues and wider team activities.
• Knowledge of Personal Protective Equipment (PPE), its performance and applications would be advantageous.

This is an office‑based role in Manchester, offering the opportunity to join an established technical organisation and contribute to delivering a reliable, professional service to our clients.