Technical Customer Services Administrator

BTTG®; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

BTTG® in Manchester is seeking a proactive Technical Customer Services Administrator to join our Customer Service Team. You will support administrative tasks, coordinate sample processing, sales orders, quotations and subcontracted testing to deliver a high-quality service for our clients.

Reporting to the PPE Manager, you will manage CRM systems, handle customer communications, arrange couriers, and maintain accurate records to uphold service levels.

Qualifications

• Experience using Microsoft Word and Excel.
• Strong written and verbal English communication.
• Excellent organisation and time management with deadlines.
• High attention to detail when handling samples and sales docs.
• Proactive, self-motivated approach, able to work independently and as part of a team.
• Calm under pressure with high customer service standards.
• Flexible to support colleagues and wider team activities.
• Familiarity with PPE concepts is advantageous.

Responsibilities

• Manage CRM systems and log samples.
• Process emails, update customer records, and track communications.
• Handle telephone enquiries and direct to appropriate teams.
• Arrange couriers and coordinate sample dispatch and receipt.
• Log, photograph, and process lab samples.
• Create and issue sales orders using SAGE.
• Prepare and send quotations to clients.
• Confirm customer payments and provide updates.
• Coordinate subcontracted testing and raise purchase orders.
• Provide professional customer service and respond to enquiries.
• Support colleagues with additional administrative duties.

Skills

Microsoft Word

Microsoft Excel

Written English

Verbal communication

Organisation & time management

Attention to detail

Self-motivation

Teamwork

Customer service mindset

Working under pressure

Tools

CRM systems

SAGE

Job description

We are seeking a proactive and organised Technical Customer Services Administrator to join our Customer Service Team in Manchester. Reporting to the PPE Manager, you will provide administrative and customer service support, coordinating sample processing, sales orders, quotations and subcontracted testing to ensure a professional and efficient service for our clients.

Key Responsibilities

• Manage CRM systems, including sample logging, updating customer records and recording communications.
• Monitor customer service email inboxes, download laboratory results and update relevant systems.
• Handle incoming telephone calls, directing enquiries appropriately and passing on messages.
• Arrange couriers and coordinate the dispatch and receipt of samples.
• Log, photograph and process samples received by the laboratory.
• Create and issue sales orders using SAGE and CRM systems.
• Prepare and send quotations to clients, ensuring information is accurate and timely.
• Confirm customer payments and provide relevant updates.
• Coordinate subcontracted testing, including sending work to subcontractors, raising requisitions and issuing purchase orders.
• Provide excellent customer service by responding to client enquiries professionally and ensuring their needs are met.
• Support colleagues and undertake other administrative duties as required.

Skills And Experience Required

• Experience using Microsoft Word and Excel.
• Good written English and strong verbal communication skills.
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• High attention to detail and accuracy when handling samples, customer records and sales documentation.
• A proactive, self-motivated approach, with the ability to work independently and as part of a team.
• Ability to work effectively under pressure while maintaining high standards of customer service.
• Flexibility and willingness to support colleagues and wider team activities.
• Knowledge of Personal Protective Equipment (PPE), its performance and applications would be advantageous.

This is an office-based role in Manchester, offering the opportunity to join an established technical organisation and contribute to delivering a reliable, professional service to our clients.