Technical Customer Service Administrator – 12 Month FTC

Red Door Recruitment; Redbourn; On-site; GBP 23,000 - 32,000; Full time

Job summary

Red Door Recruitment is looking for a passionate Technical Customer Service Administrator to join our client's established company on the outskirts of St Albans. This is a 12-month fixed-term contract to cover maternity leave and offers a salary of £27k with office-based hours.

You will provide end-to-end post-installation support across a full product portfolio, coordinating technical guidance, engineering activity, spare parts and consumables to deliver a consistent experience for B2C and B2B

Qualifications

• Minimum 2 years customer service and/or administration experience.
• Proficiency in MS Word and Excel.
• Excellent verbal and written communication skills.
• Numerate.
• Drives for results and positive outcome.
• Pays close attention to detail, and accuracy.
• Proactive, with ability to multi-task and manage time effectively.
• Previous experience using SAP is desirable.
• Customer First Attitude.

Responsibilities

• Manage technical and service enquiries across the full company portfolio.
• Diagnose issues, provide troubleshooting and product guidance, and determine the appropriate service route.
• Raise engineer jobs; support engineers with troubleshooting/product information; monitor outcomes and coordinate follow-up with the customer.
• Handle quality management cases, engineer service requests and associated purchase orders for products/spare parts.
• Manage spare parts and consumables, including facilitation of the portal.
• Approve parts, repairs, replacements and returns within defined authority; escape complex or sensitive cases through the agreed route.

Skills

Customer service

MS Word

MS Excel

Communication skills

Numeracy

Multitasking

Time management

Tools

SAP

Job description

We are looking for a passionate Technical Customer Service Administrator to join our client's well-established company based on the outskirts of St Albans. This is a 12-month fixed-term contract to cover maternity leave.

Provide end-to-end post-installation support across a full product portfolio, coordinating technical guidance, engineering activity, spare parts and consumables to deliver consistent experience for B2C consumers and B2B customers.

What’s in it for you?

• Salary: £27k
• Hours: Monday to Thursday 8.30-5.30 Fridays 8.30-4pm, office based

Key Responsibilities

• Manage technical and service enquiries across the full company portfolio
• Diagnose issues, provide troubleshooting and product guidance, and determine the appropriate service route
• Raise engineer jobs; support engineers with troubleshooting/product information; monitor outcomes and coordinate follow-up with the customer
• Handle quality management cases, engineer service requests and associated purchase orders for products/spare parts
• Manage spare parts and consumables, including facilitation of the portal
• Approve parts, repairs, replacements and returns within defined authority; escape complex or sensitive cases through the agreed route

What the employer is looking for;

• Minimum 2 years customer service and/or administration experience
• Proficiency in MS Word and Excel
• Excellent verbal and written communication skills
• Numerate
• Drives for results and positive outcome
• Pays close attention to detail, and accuracy
• Proactive, with ability to multi-task and manage time effectively
• Previous experience using SAP is desirable
• Customer First Attitude

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted