Customer Service Administration | St Albans | Up to £30k

Red Door Recruitment; St Albans; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension

Hybrid work after probation

Career growth

Showroom environment

Job summary

Red Door Recruitment is helping a well-established company on the outskirts of St Albans recruit a passionate customer service administrator to join a busy office-based team.

You will greet showroom visitors, handle 60–80 calls and emails daily, process orders, manage stock delays, and support new business. The role offers hybrid working after probation, pension, and clear opportunities to grow within a ethical, inclusive environment.

Qualifications

• Minimum 2 years customer service experience
• Retail (customer facing) experience will be considered
• Proficiency in MS Word and Excel
• Excellent verbal and written communication skills
• Numerate
• Drives for results and positive outcome
• Pays close attention to detail, and accuracy
• Proactive, with ability to multi-task and manage time effectively
• A car driver is preferred due to office location

Responsibilities

• Providing effective customer service over the phone and face to face
• Hosting customers who visit the showroom
• Effective handling of circa 60-80 customer calls/emails daily
• Assisting customers with order requirements, raising orders, and updating customers on order status
• Supporting new business and creating new accounts
• Handling invoice/collection queries
• Managing quality and return queries
• All pre and post sales enquiries
• Customer complaint handling
• Advising customers of any stock delays or any impact on customer experience

Skills

Customer service

Verbal communication

Written communication

Numeracy

Attention to detail

Multi-tasking

MS Word

Excel

SAP

Driving

Tools

SAP

Job description

We are looking for a passionate customer service administrator to join our client's well-established company based on the outskirts of St Albans.

This is a highly regarded international innovative organisation. The company culture is inclusive and supportive, based on ethical values and one of the reasons people stay for many years!

This is a fantastic opportunity for a candidate with retail and customer facing experience to work in a busy office-based customer service role, you will be liaising with customers face to face when they visit the showroom as well as processing administration.

What’s in it for you?

• Salary: Up to £30k depending on experience
• Hours: Monday to Thursday 8.30am-5.30pm, Fridays 8.30am-4pm
• 1 day working from home after probation
• Pension
• Growing and progressive environment
• Busy and interesting role
• Excellent opportunity to develop within a busy company

Key Responsibilities

• Providing effective customer service over the phone and face to face
• Hosting customers who visit the showroom
• Effective handling of circa 60-80 customer calls/emails daily
• Assisting customers with order requirements, raising orders, and updating customers on order status
• Supporting new business and creating new accounts
• Handling invoice/collection queries
• Managing quality and return queries
• All pre and post sales enquiries
• Customer complaint handling
• Advising customers of any stock delays or any impact on customer experience

What Our Client Is Looking For

• Minimum 2 years customer service experience
• Retail (customer facing) experience will be considered
• Proficiency in MS Word and Excel
• Excellent verbal and written communication skills
• Numerate
• Drives for results and positive outcome
• Pays close attention to detail, and accuracy
• Proactive, with ability to multi-task and manage time effectively
• Previous experience using SAP is desirable
• A car driver is preferred due to office location

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.