Technical CSM - Remote, Equity & Onboarding Lead

Volteras Technologies Ltd.; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Equity options

London office or Remote work

Work-life balance

Friendly team

Job summary

Volteras Technologies Ltd. is seeking a Customer Success Engineer to onboard and support customers in a fast-growing SaaS environment. You will be the main contact for a portfolio of accounts, handling trials, onboarding, and renewals with a hands-on API focus.

The role offers London office or remote work, emphasizing collaboration with Product and Sales teams. You will own onboarding initiatives, document FAQs, and contribute to knowledge bases while growing into broader responsibilities as the

Qualifications

• 2–4 years in a customer-facing technical role at a SaaS or API-driven company
• Hands-on API experience: you can debug integrations and explain APIs/data flows
• Led onboarding/implementations from kickoff to go-live
• Owned a portfolio of customer accounts as main contact
• Handled renewals or expansions in a previous role
• Built/improved a trial/onboarding/support process
• Experience using Slack and a CRM such as HubSpot

Responsibilities

• Be a friendly, reliable point of contact for customers via Slack, email and calls.
• Support prospects and customers through trials, answering most technical and product questions yourself.
• Run technical onboarding and ensure customers are live and integrated.
• Troubleshoot issues with engineers and document solutions/FAQs.
• Monitor customer usage and health, flag risks and growth opportunities.
• Assist with new use cases and expansions end-to-end with the Customer Success Lead.
• Capture structured customer feedback and share with Product.
• Spot gaps in processes and help close them, write repeatable fixes.
• Help shape the role as Volteras grows, with room to take on more.

Skills

API experience

Onboarding

Account ownership

Renewals/expansions

Customer communication

Process improvement

Team collaboration

Tools

Slack

HubSpot

Job description

Volteras Technologies Ltd. is seeking a Customer Success Engineer to onboard and support customers in a fast-growing SaaS environment. You will be the main contact for a portfolio of accounts, handling trials, onboarding, and renewals with a hands-on API focus.

The role offers London office or remote work, emphasizing collaboration with Product and Sales teams. You will own onboarding initiatives, document FAQs, and contribute to knowledge bases while growing into broader responsibilities as the