European CSM — Renewals & Growth

TULU; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Stock options

Competitive benefits package

Office access (London/Amsterdam/Tel Av

Job summary

TULU is seeking a Customer Success professional to manage a portfolio of live European and UK buildings, ensuring renewals and healthy account trajectories. You’ll work closely with Ops, Sales, and Product to maximize value and adoption, with onboarding at our NY HQ before taking over your portfolio.

The role emphasizes ownership, data-driven decisions, and effective client communication in a fast-moving startup environment. London/Amsterdam/Tel Aviv offices in scope.

Qualifications

• 1–3 years in Customer Success, Account Management, or a similar client-facing role.
• Experience managing a portfolio of accounts with renewal/retention targets.
• Commercial instinct and a data-driven mindset.
• Excellent written and verbal communication with clients.

Responsibilities

• Own your portfolio: be the day-to-day contact for buildings in Europe and the UK.
• Manage renewals and retention to ensure on-time renewals.
• Track usage, adoption, service levels, and satisfaction across accounts.
• Coordinate billing and follow up on overdue invoices with Finance.
• Gather and relay partner feedback to Product, Marketing, and Sales.
• Leverage AI to improve reporting and renewal tracking.

Skills

Customer Success

Account Management

Renewals/Retention

Data Analysis

Communication

Organizational Skills

Onboarding

AI Tools

Ownership

Startup Environment

European/UK Clients

Languages (EU)

Salesforce

Tools

Salesforce

Job description

TULU is seeking a Customer Success professional to manage a portfolio of live European and UK buildings, ensuring renewals and healthy account trajectories. You’ll work closely with Ops, Sales, and Product to maximize value and adoption, with onboarding at our NY HQ before taking over your portfolio.

The role emphasizes ownership, data-driven decisions, and effective client communication in a fast-moving startup environment. London/Amsterdam/Tel Aviv offices in scope.